4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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Internship Report On “HRM Practices in PRAN-RFL GROUP” Prepared for Md. Rakibul Haque Assistant Professor Department of Business Administration Dhaka International University. Prepared By Abu Mohammad Motasim Reza Roll: 38 EMBA program 29th Batch (4th Semester) Department of Business Administration Dhaka International University. Dhaka International University. Letter of Transmittal 10th October 2012 Md. Rakibul Haque Assistant Professor
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Introduction p‚ 2 Management Decisions p‚ 2-3 Strategic p‚ 2 Tactical p‚ 2 Operational p‚ 2 Structured and unstructured p‚ 3 The decision Making process p‚ 3-4 Normative Model p‚ 3 Descriptive Model p‚ 3‚ 4 Factors Affecting Decision Making p‚ 5 Internal Factors External Factors Conclusion p‚ 6 Recommendations p‚ 6 Reference List p‚ 7 Appendix 1 p‚ 8 Appendix 2 p‚ 9 Introduction Paragon is a decentralized organisation as it has relatively few layers of management‚ with few
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as Arnold Palmer Hospital? Arnold Palmer Hospital’s primary goal is to provide quality health care to their patients. To achieve this goal they have to ensure that patients get the best customer service in their hospital. The following dimensions of quality should be applied to all the aspects of the services: Reliability: Creating a culture that radically reduces system failure and effectively respond when failures do occur is the goal of high reliability. The concept of reliability has to be used
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“Managing a virtual workplace‚” Academy of Management Executive‚ 14 (3)‚ Aug. 2000‚ pp. 81-90. Chidambaram‚ L.‚ and Jones‚ B.‚ "Impact of Communication Medium and Computer Support on Group Perceptions and Performance: A Comparison of Face-to-Face and Dispersed Meetings‚" MIS Quarterly (17:4)‚ 1993‚ pp. 465-516. Cox‚ T.‚ Lobel‚ S.‚ and McLeod‚ P.‚ "Effects of ethnic group cultural differences on cooperative and competitive behavior on a group task‚ " Academy of Management Journal‚ 34‚ 827–847‚ 1991. Dash‚
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Case study of Dupont: Marketing of “Disappearing” products. 1. What are the markets for Lycra? The market for Lycra is vast. It’s not easy to pinpoint a particular market as Lycra is being used by different manufacturers such as Wacoal‚ Liz Claiborne‚ Macy’s‚ etc. and they are targetting different consumers. In general‚ the market for lycra is the manufacturers of garments and retailers. Being specific‚ Its market are Baby boomers because as they are getting aged‚ they are gaining weight
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6/hour 6 orders x 4 hours = 24 orders Therefore Kristen can fill 24 orders each night. 3. How long will it take her to fill a rush order? A ‘rush’ order will still take 26min as this is how long the operations time is. None of the processes can be eliminated with rush orders therefore the operations time cannot be minimized. 4. How busy (utilization) will she be? With processing 24 orders each night over four hours‚ Kristen will be fully utilized with the time activated equaling the time available
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Case: Restoration project at Bennett Auto Sales and Services (BASS) Bennett Auto Sales and Services (BASS)consists of three car dealerships that sell and service several makes of American and Japanese cars‚ two auto part stores‚ a large body shop and car painting business‚ and an auto salvage yard. David Bennett‚ owner of BASS‚ went into the car business when he inherited a Ford dealership from her father. He was able to capitalize on her knowledge and experience to build her business into the
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What lead to the success of Galanz Company? Please analyses the company form the perspectives of competitive strategy and operations strategy? The early success of Galanz can be prescribed to its ability to deploy its resources in an effective manner and establish itself as a recognized brand in its domestic market through a consistent competitive strategy of Cost Leadership (Porter). The competitive strategy of Galanz is cost leadership which has resulted with increased market share by being aggressive
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consistent market growth and competitive advantage within this country market will ensure profitability and is a tribute to our trained employees‚ innovation‚ technology‚ and market research. In regards to local and domestic communities‚ it is our goal to ensure that Smart Company adheres to policies and procedures to be socially responsible and for the betterment of all members of our value chain. ZAFIRAH Company Vision: Smart Company’s vision is to be the most recognized‚ innovative‚ and socially
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