| UNIVERSITY OF THE WEST INDIES QUALITY SERVICE MANAGEMENT (MS32I) ASSESSING THE CUSTOMER SERVICE BRAND OF CHILITOS RESTAURANT Group Members Jhenell Chung - 620011075 Danielle Douglas-620013499 Stephen Fenton - 620012299 Carleen Rhone – 620011244 Rhianna Smith - 620011681 Elizabeth Swaby - 620011313 Lecturer: Dr. A. Crick TABLE OF CONTENTS INTRODUCTION 3 CHILITOS 4 BRAND COMPONENTS 5 Functions 5 Benefits 5 Association 6 Personality 7 Promise 8 CUSTOMER SERVICE
Premium Customer service Brand Mexican cuisine
References: Civitello‚ L. (2011) Cuisine and Culture: A History of Food and People. Wiley. Jacobs‚ M and Scholliers‚ P.(2003eds) Eating out in Europe. Berg. Kaplan‚ D. (ed.) (2012) The Philosophy of Food. University of California Press. McGee‚ H. (2004) McGee on Food and Cooking: An Encyclopaedia
Premium Japanese cuisine Cooking Preference
There have been many successful chefs in the history of all things culinary. From ancient times‚ to modern times‚ there is a never ending list of influential chefs that have achieved so much in a lifetime. One of those significant chefs is named Julia Child. This woman changed the view of at-home cooking. She made cooking easier and more affordable for the average family meals‚ along with tricks to save failing meal. Julia Child was born in Pasadena‚ California in 1912. She graduated from Smith
Premium French cuisine
my fingers until then. I’m glad it took me this long‚ because this assignment left me with a newfound love- Ethiopian Food. Of the details that really hang in my mind‚ one was definitely the mood of the restaurant. I went to Abyssinia Ethiopian Cuisine‚ a small unassuming place next to an ethnic market on a small street in Anaheim. I would have missed it‚ had I not been looking for the address. We parked in the first stall next to the door and went in about half an hour before close. A wave of deliciously
Premium Spice
Porcini’s Pronto: "Great Italian cuisine without the wait!" Porcini was opened in 1969 as a family-owned restaurant chain and its business was successful with 4% profit margin. Porcini’s was renowned with its attention to quality and price premium was relatively small compared to its quality and artful presentation. Porcini’s was able to maintain its high product and service quality mainly because it was a family-owned restaurant chain which gave considerable amount of control and of its safe
Premium Italian cuisine Pasta Italy
the deregulation of aviation industry in Asia Pacific region has resulted in more competitors entering the market. Furthermore‚ many full service airlines enter the LCC industry by launching their LCC version. For example‚ Nok Air set up by Thai Airways is a part of LCC industry in Thailand. Finally‚ industry rivalry is moderately high due to price as the basis of competition and high exit cost. However‚ market participants tend to realize that price war is destructive for them thus
Premium Barriers to entry Competition Marketing
candle. The candlelight is so gloomy it creates a foggy environment that also adds a little mysterious color to the restaurant. On each wall‚ a poster of Japanese cuisine is displayed‚ from which you can learn while enjoying a nice meal. I found this restaurant overall very well designed and appealing to people who like Japanese cuisines. Cleanliness is one of the top priorities when evaluating a good restaurant. A dirty restaurant will damage your health and make you lose your appetite. Osaka’s
Premium Sushi Japanese cuisine Japan
The purpose of this internship was mainly focused on gaining experience in a professional workplace‚ developing my knowledge in the areas of my concentration and also enhancing the skills needed in conducting a business. The corporation chosen for my internship was Holiday Inn Hotel that is located in Salmiya. My main concentrations during this internship were in the Human Resources and Marketing departments. As hotel management is rising a business sector today‚ gaining an experience in how things
Premium Hotel chains Hotel Human resources
questions in complete English sentences: A. Cuban food What are some of the typical Cuban foods? Types of typical Cuban foods are cafe con leche and pan con bistec‚ cuban sandwiches‚ empanadas and tostadas. Compare and contrast their cuisine to what you generally eat. I drink regular coffee whereas Cubans have café? con leche. I eat vegetables that are peppers and broccoli‚ when Cubans eat vegetables such as yuca‚ malanga‚ and boniato. Cubans and I both have meats as chicken or fish
Premium Translation Spain Food
The story of Naan begins many years ago in the imperial court of Delhi. The Sultan of ancient India in 1320 was Khusro Khan‚ or Nasiruddin‚ and he (like his predecessors) was used to fine dining. Chicken‚ peas‚ succulent soups and fruits were staples of royal feasting. When naan was introduced‚ it changed the way food was consumed. While the Sultan liked his food‚ he couldn’t keep the naan formula to himself. the fabulous recipe was bound to escape‚ bringing joy to even those that were not considered
Premium Indian cuisine