PART A (30 Marks) Time: 60 minutes INSTRUCTIONS: Answer ALL questions. Use the OMR sheets provided. 1. Any paid form of non-personal communication about an organization‚ good‚ service‚ or idea‚ by an identified sponsor is called________________. A. sales promotion B. personal selling C. advertising D. public relations 2. Which of the following is the factor that should be considered when setting a budget? A. Stage in the product life
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Reporting definitions for Hospitality IMPORTANT TO NOTE THAT HOSPITALITY INDUSTRY has organized itself with a specific chart of account & reporting system (known as the Uniform System of accounts for the hospitality industry) network of consultancy companies gathering actual & precise data for comparison and benchmarking‚ who have produced a large number of KPI (Key Performance Indicators) These are generally accepted definitions largely shared across the hospitality industry. You may find that
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want to develop is the teamwork competency. What is Teamwork? I look up the Webster’s New World Dictionary‚ teamwork is defined as "a joint action by a group of people‚ in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group." This does not mean that the individual is no longer important; however‚ it does mean that effective and efficient teamwork goes beyond individual accomplishments. The most effective teamwork is produced when all
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Organizations are increasingly becoming dynamic and unstable. Teamwork is an essential component in achieving high reliability particularly in healthcare organizations. A team consists of two or more individuals‚ who have specific roles‚ performs interdependent tasks‚ are adaptable and share a common goal. To work effectively together‚ team members must possess specific knowledge‚ skills and attitudes‚ such as the skills in monitoring each other’s performance‚ knowledge of their own and teammate’s
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Asanta Green GM501 Unit 1 Assignment 1 Annotated Bibliography DeRosa‚ D. (2009). Virtual success: The keys to effectiveness in leading from a distance. Leadership In Action‚ 28(6)‚ 9-11. Darlene DeRosa conducted a study to uncover potential obstacles‚ competencies and challenges that may occur when dealing with virtual teams. During the study‚ the teams “were assessed on six dimensions of virtual team performance: results‚ communication‚ team motivation‚ interpersonal relationships‚ collaboration
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Restaurant Management System What are the 4 main offerings (Components) of the Restaurant Management System? Point of Sales - front of house Inventory and Menu management systems- back of the house Reservations and table managements - front of the house Back office applications and interfaces Why POS? The physical location at which goods are sold to customers. Input and output devices used by restaurant employees to accomplish their daily activities. What are the functions of the POS
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all responsible. He added that a real team does not just happen but an organization has to work at it‚ create it‚ maintain and sustain it for the development and provision of quality standards and expectations to the customers. Organizations need teamwork in order to promote innovation and synergy‚ improve their goal achievement‚ promote professional development of team members‚ achieve time reduction targets and get cross-boundary ownership of tasks and problems. Ronald (2004) argues that
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Hospitality Supervision and Training Skills Assessment 3 Matriculation Number: Word Count: 2325 Turn It In ID Number: INTRODUCTION - The report consists of The Courthouse hotel ‚ which starts with the problem of staffing and discusses about the “Recruitment; The Lack of Motivation; The Lack of Communication ; The Lack of Training; The Time Management; & Security” ‚ then it has the Motivation & Training Strategy the problem and strategy plan how to overcome
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Running head: IMPACT OF TEAMWORK ON PERSONS ORGANIZATIONS Impact of teamwork on person’s organizations Yanting Xie Submitted in partial fulfillment of the requirements of the degree of Master of Business Administration Concordia University Wisconsin November 21‚ 2014/11/22 There is a story of an old African king who called his people to his side and gave them a short‚ sturdy stick. The king instructed them to break the stick. With little effort‚ they all snapped their sticks in half
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Basic Terms & Terminology 1. Achievement Factor - The percentage of the rack rate that a hotel actually receives: in hotels not using RM software‚ this factor is generally approximated by dividing the actual average room rate by the potential average rate 2. ADR – An occupancy ratio derived by dividing net room’s revenue by the number of rooms sold 3. Average rate per guest – An occupancy ratio derived by dividing net rooms revenue by the number of guests 4. Competitive Set - The competitive
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