Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
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JOHNSON TURNAROUND CASE Problem Statement Johnson Pte Ltd is experiencing decline sales and increasing operating cost. Background of the case The case is about a company based in southern Indian region‚ named Johnson Pte Ltd‚ (JPL). It a non-public listed firm operating in Fast Moving Consumer Goods Industry‚ (FMCG). The company manufactures and distribute products which include frozen Chicken‚ Noodles‚ pastries‚ bread products‚ yeast and fat. Also the company owned a number of restaurants
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Case Study 1 (Florence) Florence currently had her daughter removed from home‚ because the neighbors reported that she had been abusing her child. Florence visited a case manager‚ to whom which she talked to and presented an array of problems that range from the micro level to the macro level. Florence’s problems the lie in the micro level is her personality‚ by which I mean her negative attitude about herself and thinking the she is “useless” in the workforce. Although it was family and
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even more consumers into the fold. Coke has its everything to make their business bigger and bigger. QUESTIONS: 1. Describe the various IT- enabled initiatives discussed in this case study and categorized them as either above-the-line‚ below-the-line‚ or some combination of the two. ANSWER: From the case study paragraph two‚ ‘a multitude of IT systems are constantly churning in the background‚ not only keeping the organization running‚ but also keeping it running ahead of the competition
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Massie Rape Case Seventy years ago last month‚ in the pre-dawn hours of a Sunday morning‚ two Honolulu police officers awakened a young man named Horace Ida at his home in Kalihi-Palama. Ida dressed hurriedly and went with the detectives‚ thinking he knew what they were after. Two hours earlier‚ while driving his sister’s car‚ Ida had a near collision with another auto at the corner of King and Liliha streets. An argument broke out and one of the men riding with Ida got in a brief scuffle with
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Case Study Analysis (Case Study #2) The Quiet Meeting 10/13/13 Introduction This case is about a sales supervisor‚ Debbie’s Ronson‚ having a group meeting with the sales department. The meeting was held to discuss two things‚ one last week’s performance‚ and two Debbie handed out a memo outlining a new format for scheduling their calls. At the end of the meeting Debbie discussed the meeting to one of her fellow supervisors‚ saying she gives them a chance to talk in
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UNDERSTANDING THE CASE PROCESS INTRODUCTION The purpose of this section is to help you to understand what a case is and how you‚ as a student of business‚ can more effectively prepare your answers and benefit from a case discussion. The material covered in this section includes: 1. Understanding what a case is. 2. Reading a case effectively. 3. Analysing and preparing for a case discussion. 4. Reporting your case findings. 5. Discussing the case. 1. Understanding what a case is. Socrates
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Wal-Mart Case Study Introduction 1. Brief History of Wal-Mart Wal-Mart is “the giant chain of discount stores‚ the second largest company in the world‚ with over $400 billion in revenue and 2.1 million associates.” (Philip and Kevin‚ p94) Wal-Mart began its business in 1962 when Sam Walton‚ the owner of Wal-Mart‚ opened up his first discount store in Rogers‚ Arkansas (Philip and Kevin‚ p94). In the next two decades‚ Wal-Mart expanding its scale rapidly. Since 1990s‚ Wal-Mart started to opened
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What parts of the supply chain are most closely involved with the situation in this case? What is the responsibility of each part in order to maintain a smooth flow of material? They are Foster Technologies as the supplier‚ and Avion‚ Inc. as the buyer. To maintain a smooth flow of material‚ it is the supplier’s responsibility to comply with the buyer’s requirements and standards‚ and provide the correct quality and quantity of product and service in a timely manner. On the buyer’s end‚ responsibilities
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Case Study: Armco‚ Inc.: Midwestern Steel Division What do you think was the problem with the implementation of the new performance measurement system? In January 1991‚ Top management of the Kansas City Works of Armco’s Midwestern Steel division began implementing its new performance measurement system. It was designed to give better management focus on the things‚ which are most important. The new system included less data’s: it allows managers to focus on the 5-6 more important which cause
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