RELATIONSHIP MARKETING APPROACH AND STRATEGIES IN RETAILING R.BRINDHA Ph.D Research Scholar‚ ABSTRACT Retailers face a dynamic and competitive retail environment. With increased globalization‚ market saturation and increased competitiveness through mergers and acquisitions‚ retailers are seeking competitive advantages by better managing customer relations. In today’s high tech age‚ where the marketing concepts and tools have undergone major changes with the introduction of e-commerce
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many marketing theory and practice arises. This review will look into the aspect of relationship marketing and the influence of social networks sites‚ particularly social media to consumers’ behaviourism and expectations; and how organisations need to identify the increasing challenges in managing customer relationship. 1. Introduction As aptly described by Castells (2000)‚ the network society that has evolved over the last decade‚ has made a spectacular makeover in relationship marketing; a paradigm
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Marketing and human resource management ASSIGNMENT ADVANTAGES OF CONTINUED RELATIONSHIP MARKETING What is relationship marketing? Relationship marketing is a more personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of
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Harridge-March Title: Direct marketing and relationships; An opinion piece Journal of Research in Interactive Marketing 2008. Vol. 2‚ Iss. 4‚ Page 192 Summary This article describes the basic concepts of direct marketing and relationship marketing‚ and then analyzes how the two can be used simultaneously for maximum effect. Direct marketing has a long history‚ traceable to organizations selling their products via catalogs and mail order. Relationship marketing was first described in a 1983
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Role of Information Technology in Relationship marketing By : Krishna Vaghela Role of information technology in Relationship Marketing The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself." - Peter Drucker “ Abstarct: In today’s market customer is king and every activity gives centre place to the customer because this is time to make your business customer oriented. RM is defined as the identification‚ establishment‚
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Student ID Number: Programme Of Study: Business Management with Industrial Placement Module: Services and Relationship Marketing Assignment Title: Services Marketing Assignment Date and Time of Submission: Please ensure that you complete and attach this
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the economy in the world‚ and also small business is difference from big business‚ these difference lead to difficulty to understand the term of entrepreneurship‚ innovation and marketing concept in the small business new venture. This report aim to investigate the relationship among entrepreneurship‚ innovation and marketing. And will focus on especially in SME new venture. The finding show that‚ entrepreneurship is anyone whose takes the final say and puts words into action which include some characteristic
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Customer Relationship Marketing Procter&Gamble acquired Old Spice in 1990. Since then‚ a brand once associated with a has-been‚ highly fragrant aftershave whose ivory bottle still gathers dust on medicine-cabinet shelves has transformed from a small stagnating brand into a men’s personal-care powerhouse. The brand is undergoing a transformation and rapidly becoming a hip brand for men‚ thanks in no small part to P&G’s ’Smell like a man‚ man’ advertising campaign for Old Spice shower
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ARTICLE REVIEW “Relationship marketing in consumer markets Rhetoric or reality?” By: O’Malley‚ Lisa; Tynan‚ Caroline. European Journal of Marketing‚ 2000‚ Vol. 34 Issue 7‚ p797‚ 19p; (AN 3497728) Synopsis This report is based on the notions of relationship marketing relative to consumer markets This journal article (“Relationship Marketing in Consumer Markets: Rhetorical or Reality”)- focuses on the different aspects of relationship marketing and its effects on the business to consumer
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unprecedented both opportunities and challenges in marketing. Marketing is a social platform to provide chances for individuals and groups to obtain what they need and want through exchanging various products with others (Kotler‚ 1974).In the contemporary society‚ people can not live without marketing with others which is much more important to firms. This report tends to evaluate how Apple-one of the most innovative and creative companies builds marketing relationships with its target customers through brand
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