TiVo Case Study 1. Draw a supply chain (or value net) that traces the various stakeholders involved in the TiVo value chain and their respective interactions. From this‚ what insights do you get about the relative value that each stakeholder adds in this process? TiVo struggles with finding ways to decrease the overall cost of customer acquisition. Costly components and services to assist customers with set-up combined with marketing costs to educate potential customers on the value and benefits
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DIAGNOSIS OF THE PROBLEM: TiVo was launched in March 1999 and aimed at transferring control from TV networks to consumers. Currently (May 2000) TiVo has a low market penetration (0.04%) but current customers highly satisfied.Experts predicted that the customer base would reach 35000- 80000 by 2000 yearend. PROBLEM IDENTIFICATION: To increase product awareness‚ customer acquisition and sales by modifying the current marketing strategy and also address the emerging competition. SITUATION ANALYSIS:
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TiVo is a digital video recorder that allows viewers to watch what they want‚ when they want to watch it‚ and it allows pause and instant replay functions of live TV by storing information on a hard drive. It gives they user or users to ability to create their own personal television schedule by using the regular television programs. TiVo’s features include the ability to fast-forward‚ ultimately skip‚ through commercials and also input their own viewing preferences. TiVo also has popular features
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TiVo‚ a digital video recorder (DVR) enables subscribers to record programs without video tapes or DVDs‚ allowing them to watch what they want‚ when they want to watch it. Despite of possessing benefits of being the first one to come up with this impressing innovation and having a fairly high customer satisfaction rate‚ sales are still very disappointing at the time of fourteen months into the launch. In order to expand customer demand‚ the company attempts to combine aggressive pricing‚ sales support
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HBR TiVo in 2002 (Consumer Behavior) Marketing Management‚ Fall 2012 Eagles Team 1. Introduction: This brief report attempts to tackle the HBR TiVo in 2002 case study. The report highlights the main issues facing the company in 2002 and then proceeds to analyze the internal and the external environments around TiVo at the time with a special focus on relating the analysis to consumer behavior. The report finally ends with proposing a number of solutions that can be applied by TiVo to resolve
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1) TiVo holds several competitive advantages: - Innovation: TiVo has innovated its product to provide premium service applications like HMO and unique opportunities for advertisers and networks to air "showcases" four-six minute long commercials. - Patents: TiVo was early to the market‚ and therefore holds several significant patents that keep competitors from copying key functions of the product like optimization of disk space and scheduling. - Licenses: TiVo has a number of prominent licensees
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The case study was all about the launch of TiVo and the consumer behavior around the product. TiVo was launched in 1999 and didn’t quite receive the response the company had hoped for. As a result the marketing team led an effort to further understand the nature of TiVo’s appeal for existing and potential customers and to encourage other participators such as advertisers and television network to take accountability for TiVo’s relevance in the lives of consumers. The bulk of TiVo’s customer base
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1. Analyze the situation from the consumer’s standpoint. What is TiVo? What factors facilitate its adoption? What factors make adoption difficult? Who is TiVo best suited for? TiVo is a form of television recording technology used to record shows based on the users preferences. It can store a vast amount of recorded shows and play them back with out the interruption of commercials. It has added features such as pause and fast-forward‚ which can enhance and improve the television viewing pleasure
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TiVo - Case Assignment By: RayYou Background Jim Barton and Michael Ramsay left their jobs at Silicion Graphics in August 1997 in order to work on their own business idea. At the beginning this was meant to be a user-friendly home networking system‚ but as soon as they were facing many difficulties they focused on a progressive digital video recorder. That product includes revolutionary features such as recording‚ fast-forwarding and rating live TV-programs. It was produced by Sony and
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What is a Marketing Plan? A Marketing Plan is a document that presents recommendations to fulfill a company’s marketing strategy. It should describe what you want to accomplish overall and what precisely needs to be done to get there: your objectives‚ strategies and tactics. Though your marketing plan is mainly written by your marketing department‚ the best marketing plans are developed using cross- functional teams – this way one might be sure that no critical factors will get overlooked
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