Improvement of an Automotive Claims Process at Flat Town Insurance Introduction Chris Donn‚ Manager of Claims Processing at Flat Town Insurance (FTI)‚ was thinking about the upcoming Kaizen event to improve claims processing. Chris oversaw four departments in Claims Processing: Automotive Claims; Home Owners’ Claims; Business Claims; and Injury Claims. FTI’s new CEO‚ Pat Jones‚ had developed and championed a new Lean Initiative not long after taking over. After achieving substantial improvements
Premium Value stream mapping Customer Process management
MANAGE OPERATIONAL PLAN BSBMGT515A Table of contents 1. Introduction (1) 2. Operational planning within The Iconic (2) 3. Components of operational plan (3) 4. Budgets (4) 5. Forecasts (5) 6. Environmental Scanning (6) 7. Key performance indicators (7) 8. Acquire Resources (8) 9. Monitor Operational Performance (9) 10. Monitor and review operational performance (10) 11. TOWs analysis on The Iconic (11) 12. Summary (12) 13. Reference list (13) Introduction (1) Planning means
Premium Plan Management Strategic management
CORPORATE RISK MANAGEMENT ASSIGNMENT OPERATIONAL RISK MANAGEMENT (ORM) IN BANKS Risk is inherent in any walk of life in general and in financial sectors in particular. Till recently‚ due to regulated environment‚ banks could not afford to take risks. But of late‚ banks are exposed to same competition and hence are compelled to encounter various types of financial and non-financial risks. Risks and uncertainties form an integral part of banking which by nature entails taking risks. There
Premium Risk management Operational risk Risk
Achieving operational excellence and customer intimacy: Enterprise applications Lesson - -08 Enterprise Systems • Around the global‚ companies are increasingly becoming more connected‚ both internally and with other companies. • Enterprise systems provide the integration to make this possible. • Enterprise systems‚ or enterprise resource planning (ERP) systems‚ integrate the key internal business processes of a firm into a single software system 1 Enterprise software • It is based on
Premium Customer relationship management Supply chain management
Hewlett Packard‚ better known as HP‚ is a major manufacturer of computer hardware in the computer industry. The computer industry serves a variety of customers‚ ranging from typical home users who surf the web to multinational conglomerates. HP’s products consist of a variety of computer equipment including desktops‚ laptops‚ printers‚ monitors‚ and servers. HP designs and markets these products to server the entire computer industry. In order to better meet the needs and expectations of all of their
Premium Personal computer Technical support Customer service
Operational Effectiveness is not strategy In the world of business today‚ rivals can quickly copy market position‚ and competitive advantage is temporary. The problem is the failure to distinguish between operational effectiveness and strategy. Operational effectiveness and strategy are very important but they work in very different ways. A company can outperform rivals only if they can deliver greater value to customers or create comparable value at a lower cost‚ or do both. We can have cost advantage
Premium Marketing Strategic management Positioning
Organizational behavior is a field of study that investigates the impact that individuals‚ groups and structures have on behavior within an organization for the purpose of applying such knowledge towards improving an organization’s effectiveness. Organizational behavior as a trait has taught lots of things which will be very useful throughout my personal and professional career. The study of Paradigm shift made me learn to come out of the old work practices followed and work on the newer and more
Premium Motivation Behavior Human behavior
IDENTFY A PROJECT: * A leadership day at the college PROJECT OBJECTIVES: * The objective of the day is to expose our students at the college to different types of leadership . * We invite leaders in the community to come and orientate the students on the following leadership styles : * Directing * Coaching * Supporting * Delegating * Coercive * Authoritative * Democratic * Relationship – based * Transformational * Coaching
Premium Project management Leadership
Designing & Delivering On-the-Job Training Design Steps The quality of any training effort is based largely on whether it is thought through and planned before any action is taken. A simple five step process‚ representing the basic instructional design principles‚ can help ensure success. Training Location Leaders are expected to have a basic knowledge of these steps and apply them to the training activities they conduct. This does not mean that each time you conduct OJT with an employee some formal
Premium Skill Learning Motivation
MATH2013 Simulation Assignment The problem The management of a call centre has hired your simulation consulting firm‚ SureSim‚ to provide decision support on call centre operations. They have provided the following problem definition and data. The call centre serves two types of calls. There are three types of agents (servers). Agent types 1 and 2 are specialists for call types 1 and 2‚ respectively. Agent type 3 is a generalist that can serve either call type (not at once). The call centre
Premium Das Model Type system Working time