E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE “BREEZE” NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT & SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO “BREEZE” CASE – ACTION PLAN 9.0 LIMITATIONS
Premium Six Sigma Management
Guideline answers to short case study questions– Essential Operations Management Lecturer resources Essential Operations Management Lecturer resources Guideline answers to short case study questions 1 © Alex Hill and Terry Hill 2011 Guideline answers to short case study questions– Essential Operations Management Lecturer resources This document contains answers to the short case study questions contained within each chapter. For extended teaching notes relating to the long case studies
Premium Case study Management Marketing
INTRODUCTION Wal-Mart Stores‚ Inc.‚ the largest company in the world‚ has achieved leadership in the retail industry as a result of its efficient supply chain management practices. Setting record sales and earnings for fiscal year 2008‚ Wal-Mart’s total net sales were $374.5 billion‚ an 8.6 percent increase over the previous fiscal year and a record for any retailer. Wal-Mart’s mission to ‘save people money so they can live better’ has impacted more than 176 million consumers in thirteen
Premium Supply chain management Inventory Wal-Mart
Introduction Operations management is the department responsible for overseeing the transformation process through which company resources (e.g. land‚ labor‚ capital‚ and/or customers) are converted into goods and services. It is the operation manager’s responsibility to ensure that products being manufactured meet specifications of quality and design‚ that they are produced according to schedule‚ and that this done at minimum cost to the company. The magnitude of this task requires that the operations manager
Premium Management
Healthcare Operations Management Roles and Goals Trinette M. Landry University of Phoenix Online OPS/HC 571 Patience McGee August 16‚ 2010 Healthcare Operations Management Roles and Goals Healthcare Operations Management is a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery ( Langabeer‚ 2008). Operations management is defined as the quantitative management of supporting business systems and
Premium Management Health care Health
Operations management has had to deal with a new type of business management in a business world that is vastly changing with new technology. Operations managers have had to adjust and retool how business is done since the inception of e-commerce. The impact that e-commerce has had on how an operations manager address a situation can vary from extreme to barely noticeable. Management has also had to learn how to adopt new technology with the growing e-commerce world. This has brought obstacles and
Premium Management Operations management
Chapter 1 Operations Management * Operations Management – the management of resources and processes required by an organization o produce goods or services. * Operations Function – the part of the organization that has the responsibility for operations management. * Efficiency – a measure of the success of an operation in converting inputs to outputs. * Low operating costs * Effectiveness - a measure of the success of an operation in producing outputs that satisfy customers
Premium Good Management Customer
MANAGEMENT DEVELOPMENT PROGRAMME (MDP) OPERATIONS AND SUPPLY CHAIN MANAGEMENT Question at the end… TABLE OF CONTENTS 1 Section A – 1 1.1 Question 1 1 Introduction 1 Scenario 1: The Bombay Tiffin Box Suppliers Case Study 1 Scenario 2: The Shipping and Transportation Case Study 2 Conclusion 3 2 Section B – 3 2.1 Question 2 3 Introduction to the Performance of Four Suppliers to King Pie 3 2.1.1 BMO Service Agreement with Spar 4
Premium Containerization
Business Studies Notes Role of operation management: Strategic role of operations management- Operations refer to the business processes that involve transformation or‚ more generally‚ ‘production’. Applies both to the manufacturing and services sector. Turning raw materials and resources into outputs of finished goods or products. Qantas operations are strategically important because most organizational activity comprises the day to day activities within the operation function. * Cost leadership-
Premium Management Quality control Low-cost carrier
Author: Diana Nagy‚ MBA FT 11‚ Grenoble Graduate School of Business Course: Operation Management Prof.: Alexander Fidanza Assignment: Custom Molds Inc. - case study analysis Submitted: November 2010 Custom Molds Inc. – Case Study Analysis 1. What are the major issues Tom and Mason Miller are facing? Looking at the workflow of Custom Molds raises several questions. First‚ customers’ complaints about delivery delays have increased. The voice of the customer always signals a problem. Tom and Mason
Premium Mold Management Supply chain management