OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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INDUSTRY ANALYSIS REPORT THE AUSTRALIAN WINE INDUSTRY ‘The Boutique Producer’ by 4 students (anonymous) Executive Summary This report provides an overview of the Australian Wine Industry using Porter’s Five Forces industry analysis framework and seeks to provide recommendations based on the impact of the forces for a start up boutique producer. Through the use of Porters framework and the application of economic theory‚ the report will provide detailed insight into the
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US winery industry had a growth rate of 4.7% between 2006 and 2011‚ and is expected to grow by a rate of 4.9% over the next five years [ (IBISWorld) ]. In California alone an average of 175 wineries have opened every year since 2000 [ (Richard Green) ]. The states of New York and Virginia have been major players in the US wine industry. The data shows that the demand for wine has been increasing at an exponential rate over the past 5 years. Average annual revenue for the wine industry is expected
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fluctuating factors that are likely to influence the organisations supply and demand levels and its costs. The ongoing changes occuring in society create an uncertain environment and have an impact on the fuction of the whole organization. Therefore PEST analysis is a useful tool for understanding the ’big picture’ of the environment in which Home Retail Group operates‚ and the opportunities and threats that lie with it. By doing this and looking at the outcome‚ we can take advantage of the oppurtunities
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BUSINESS ACCOUNTING AC1010 SPORTS DIRECT INTERNATIONAL PLC. Table of Contents 1.0 Overview………………………………………………………………………………….3 2.0 Company Background………………………………………………………..………….3 3.0 Performance during the last 5 years…………………………………………………….3 4.0 Ratios Analysis……………………………………………………………………………4 * 4.1 Earning per Share Ratio…………………………………………………..4 * 4.2 Quick Ratio……………………………………………………………….5 * 4.3 Current Ratio……………………………………………………………..6 * 4.4 ROCE Ratio………………………………………………………
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American company). It includes the acquisition process and presents the motives behind the acquisition of Reebok by Adidas. The report also includes the analysis to identify whether synergy (Value of (Adidas+ Reebok) > Value of Adidas+ Value of Reebok) has been achieved or not. It can be identified through performance measurement and evaluation. The analysis of the company’s annual reports and the reviews in various websites contributed to determine whether the company is able to achieve its target objectives
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public domain resources that will provide us with information about the exporting marketing and international sourcing of these countries and then analyze if these countries are a good choice for our U.S. based company to do business with. P.E.S.T Analysis – Part One 1. U.N. Comtrade Database http://comtrade.un.org/db/ The database is able to tell us the amount of trade in dollars between any trading nations. Import and exports of any commodity is available which helps us determine the trading
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| Roaches | The Apartment pest | | Timothy Osborne | 12/3/2012 | Roaches and other pest seem to be immune to most pesticides nowadays. In the past few years I have notice that regardless how much you bomb‚ spray or put out traps they always come back‚ sometimes with a vengeance. In most communities‚ mainly apartment complexes‚ management hire exterminators for preventative measures. But in most cases it’s already too late for that. In recent years there have been studies performed
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CONTENTS Page 3 Introduction Page 4 Description of Organisation Page 5 History Timeline Page 7 Organisation Structure Page 8 Organisation Chart Page 9 SWOT Analysis Page 10 Strengths Page 11 Weaknesses Page 12 Opportunities Page 13 Threats Page 14 PEST Analysis Page 15 Political Factors Page 16 Economic Factors Page 17 Social Factors Page 18 Technological Factors Page 19 Conclusion Page 20 References Introduction For my assignment I am required to investigate and evaluate the internal and external
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Table of Contents Preface 1 Executive Summary 2 Lawn Industry 3 Lawn Industry Dynamics 4 Pest Analysis 5 Political factors 5 Economic Factors 6 Socio-Cultural Factors 6 Technological Factors 7 Decline in Lawn Sector growth 7 Electricity and Gas Crisis 7 Lack of Research & development (R&D) 7 Raw material Prices 8 Export Performance of the lawn Sector 8 Effect of Inflation 8 Porter Analysis 8 Bargaining Power of Buyer 8 Bargaining Power of Supplier 9 Intensity of Rivalry 9 Threat
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