Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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“Privatization is presented as being the only alternative to an inefficient‚ corrupt state. In fact‚ it is not a choice at all... it is a mutually profitable business contract between the private company (preferably foreign) and the ruling elite of the Third World” Arundhati Roy ISLAMABAD: Pakistan has lost an unbelievably high amount‚ more than Rs8‚500 billion (Rs8.5 trillion or US$94 billion)
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they are willing to invite there investible funds. In the last decade investment opportunities have increased in all the sectors .It is a known fact the service sector has grown much faster than any other sector and its contribution to GDP is much greater in this background‚ I consider it appropriate to undertake a project study on “investment opportunities in service sector”. Investment is a process of sacrificing some use of funds today for the benefits to be in future. More specifically‚ investment
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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Government Response vs. Private Sector Response Even though the government is expected to ensure that the critical systems‚ which hold classified information‚ are secure and to respond to any damage‚ the private sector’s assistance is still needed. Working together with threat monitoring and detection‚ incident response‚ and active defense strategies will provide a more secure system. Therefore‚ the collaboration with the private sector will enhance significantly to protect valuable data and communications
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PEST analysis - Public Bank Procedure (a) The organisation’s annual report is evaluated (b) Market research and Internet survey has been done to gather more information about the latest news. (c) Interviews were held with suppliers‚ dealers‚ stuffs‚ customers and the publics. Findings About Public Bank Public Bank commenced business on 6 August 1966 and was listed on the Kuala Lumpur Stock Exchange (KLSE) on 6 April 1967. Public Bank remains a leading integrated financial conglomerate in Malaysia
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IDENTIFY THE KEY FEATURES OF CORRUPTION. ESTABLISH WHY PUBLIC SECTOR CORRUPTION IS REGARDED AS A PROBLEM ESPECIALLY FOR DEVELOPING COUNTRIES. 1.0 INTRODUCTION Corruption is regarded as a complex problem to solve or refer solutions to. Corruption may be taken to include those modes of employing money to attain private ends by political means which are criminal or at least illegal‚ because they induce persons charged with a public duty to transgress that duty and misuse the functions assigned to
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Consumer perception on Public Bank versus Private Bank A survey Report Prakhar Agarwal (09FN-077) Ravi Jain (09FN-090) Sachin Gogia (09FN-094) Sandeep Agarwal (09FN-099) Saurabh Kumar (09FN-101) Sunay Jain (09FN-110) * CONTENTS Particulars Page No Executive Summary Introduction Methodology Data Analysis & Findings Recommendation Conclusion Bibliography Executive Summary Regulatory‚ structural and technological factors
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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PUBLIC SECTOR WHAT ARE PUBLIC GOODS‚ MERIT GOODS AND IMPURE PUBLIC GOODS? WHAT KIND OF A PROBLEM IS ASSOCIATED WITH THE PROVISION OF PUBLIC GOODS? WHAT ARE THE REMEDIES? A public good is a good or service that can be consumed simultaneously by everyone and from which no one can be excluded—nonrival and nonexcludable. They are determined in terms of their economic rather than their administrative‚ physical‚ normative or financing charateristics. The market will fail to exist for public goods because
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