CUSTOMER SERVICE AT THE MARIGOLD HOTEL1 One bright summer morning in March 2010‚ owner and General Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality
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Product maybe a physical goods or service or combined of both. Product can be 100 percent emphasis on physical goods- cars‚ golf club‚ soft drink- to 100 percent emphasis on service- internet service provider‚ postal service. But we will call all of this as product. Good is physical thing‚ it can be seen and touched. You can try on fur coat or eat pat thai in street shop. A good is tangible. When you buy it‚ you own it. And it’s usually pretty easy to see exactly what you will get. On the other
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ASESSMENT 1-BSBCUS501A Introduction of AET:- AET Transport Pty Ltd. was founded in 1997 by Fred Bingle of Melbourne‚ Australia. It’s new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing
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Keywords: cloud computing‚ Quality of Service‚ hotel industry Abstract. This research focuses on the major issues that weigh upon a hotel company’s decision to implement cloud computing. In this study there was a random selection done for 15 hotels (5 hotels five stars chains‚ 5 franchised hotels 3 and 4 stars and 5 local hotels). The aim of this paper revolves to (I) Study and analyze the major issues have an impact on hotel company’s decision to move to cloud computing. (II) Test the current
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INTRODUCTION GST shall be levied and charged on the taxable supply of goods and services made in the course or furtherance of business in Malaysia by a taxable person. GST is also charged on the importation of goods and services. A taxable supply is a supply which is standard rated or zero rated. Exempt and out of scope supplies are not taxable supplies. GST is to be levied and charged at the proposed rate of 6% on the value of the supply. GST can be levied and charged only of the business is
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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SUMMARY OF GOOD AND SERVICES TAX (GST) WHAT IS GST? Good and service tax is a direct tax code to be implemented by the government. It is a comprehensive indirect tax to be levied on manufacture‚ sale and consumption of goods as well as services at a national level. Integration of goods and services taxation would give India a world class tax system and improve tax collections. It would end the long standing distortions of differential taxation treatments of manufacturing and service sector. The
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sustainable procurement by applying a highly effective and long-term investment strategy which is called green purchasing. This is defined as the approach to purchasing products and services that considers the economical‚ environmental and social impacts of buying choices (Little‚ Green Purchasing & Procurement Strategies 1). It includes best value-for-money considerations; applying the price‚ quality‚ availability and functionality of a required product or service. The thrust for green purchasing in the
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Introduction To market services effectively‚ marketing managers need to understand the consumer decision process applies to both goods and services. In this essay‚ firstly‚ I am going to analyze the pre-purchase stage of service experiences in Modern Beauty Salon which is a beauty salon that I encountered recently. Secondly‚ I will evaluate the different types of risk which I perceived before consumption. Thirdly‚ I would like to illustrate the various strategies that the company offered in order
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Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have already spoken with my employees and am confident
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