A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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to attain a desired result result. Control : To make a process behave the way we want it to behave. DRZ CONSULTANT 3 Key Concept K C t • construct control charts so that we can monitor important features of data over time whether some process is statistically stable (or within statistical control). 4 • use such charts to determine h h t t d t i DRZ CONSULTANT Key Concept K C t A common goal of many different methods of quality control is to Reduce variation in a product or
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Control Charts Control Charts are use to distinguishes between specialcause or common-cause of variation that is present in a process. There are two basic types of control charts:- Variables - Quantitative data (Measured) Attributes - Qualitative data (Counted) Variable Control Charts Use actual measurements for charting Types:- Average & Range charts Median & Range charts Average & Standard deviation charts Individual & Moving Range charts Run Charts Attribute
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Assignment # 1 1. What is chart of accounts? Chart of accounts (COA) is a list of the accounts used by an organization. The list can be numerical‚ alphabetic‚ or alpha-numeric. The structure and headings of accounts should assist in consistent posting of transactions. Each nominal ledger account is unique to allow its ledger to be located. The list is typically arranged in the order of the customary appearance of accounts in the financial statements‚ profit and loss accounts followed by balance
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Control Charts Control charts‚ also known as Shewhart charts are tools used to determine if a manufacturing or business process is in a state of statistical control. The control chart was invented by Walter A. Shewhart‚ (also known as the father of statistical quality control) while working for Bell Labs in the 1920s. The company’s engineers were seeking to improve the reliability of their telephony transmission systems. The engineers had realized the importance of reducing variation in a manufacturing
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A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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item being studied for compliance to a Quality Standard. Here it is a dimension such as the contents of a jar of fruit jam‚ the size of a pair of shoes etc. These are called X-bar and R charts. One calculates X-bar-bar and R-bar averages and these are the centre lines of the SPC run-charts that will be drawn. The charts MUST have these centre lines PLUS upper and lower control AND range limits. The points on these graphs MUST be joined so that a reader can follow the level of quality versus centre lines
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related to air travel‚ hotels‚ car rental‚ or activities. Originally designed and operated by airlines‚ CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies‚ who make their systems accessible to consumers throughInternet gateways. Modern GDSes typically allow users to book hotel rooms‚ rental cars‚ airline
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Organizational charts are detailed representations of organization structures and hierarchies. They are typically used to provide both employees and individuals outside the organization with a "snapshot" picture of it’s reporting relationships‚ divisions of work‚ and levels of management. Obviously‚ smaller firms—whether they consist of a single owner of a home-based business‚ a modest shop of a few employees‚ or a family-owned business with a few dozen workers—are less likely to utilize organization charts
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