Ritz Carlton Case Group C-2 Arthur Ferrandez Georg Zollinger Joan Alba Joy D’souza Lisa Wesner Timothee Hochet Q1: What is Ritz Carlton really selling? • First of all‚ it is crucial to have clearly in mind the difference between the two companies involved in the case‚ Millennium Partners and the Ritz-Carlton company; • Millennium Partners: a real estate development group focusing on luxury flats in major US cities‚ which diversified its portfolio by investing in the hotel business. • Ritz-Carlton:
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The Ritz-Carlton – Specializing in Customers is exactly what is. This is what the Ritz is all about and they have the awards to prove it. Since technology has taken over the world within the last decade‚ businesses have heavily relied on the technology to help support their everyday processes‚ and our personal lives has came accustomed to it‚ also. The Ritz-Carlton utilizes technology‚ but they are refusing to follow suit of other hotel chains. A lot of other hotel chains are switching or experimenting
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Case Application – Making you Say Wow (Chapter 3 page 68-69) When you hear the name the Ritz-Carlton Hotels‚ what words come to your mind? Luxury? Elegance? Formal‚ or maybe even dull and boring? Very expensive? Three words that the company hopes come to mind are exemplary customer service. Ritz-Carlton is committed to treating its guests like royalty. It has very different corporate cultures in the hotel and lodging industry‚ and employees are referred to as “our ladies and gentleman.” Its motto
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The Ritz-Carlton Case The Ritz-Carlton hotel company is a leading hotel management company operating 38 hotels and resorts all over the world. There will be a new hotel opening as part of a multi-use facility owned by Millennium Partners. When James McBride‚ the general manager of the new Ritz-Carlton Hotel‚ is responsible for opening the new hotel‚ he faced a challenge. There are some doubts with the “Seven Day Countdown”‚ a training method to the new employees. Brian Collins‚ manager of hotels
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facilities‚ but also standardized services. To meet the different needs of customers in each individual country while maintaining the same standards of services‚ global marketing strategy plays a critical role. Being a leader in upscale hotel chain industry‚ The Ritz-Carlton Hotel took a unique path to compete with its rivals. Founded on principles of groundbreaking levels of customer service‚ and with guest satisfaction being the highest mission‚ the Ritz-Carlton Hotel Company‚ is the first and
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Introduction to the Company The Ritz-Carlton Hotel Company is one of the premier hotel management companies in the world today. Their goal of providing world-class service to its guests is rooted in tradition. History The Ritz-Carlton tradition begins in the early 1900s in Europe. Caesar Ritz a well-known hotelier transformed the Ritz Paris and the Carlton in London into the redefined standard of luxury hotels in the early 1900s. Caesar Ritz died in 1918 but his wife continued the expansion
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is critical for strategic planning. The Ritz-Carlton has excelled in establishing their well-known luxury brand across the world by establishing and adhering to their own standards‚ known as the Gold Standards. They have also established a unique set and order of business priority measurements and have one of the best training programs for employees and professionals. These models and practices enable The Ritz-Carlton to deliver consistent superior service regardless the culture or country they operate
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Total Quality Management – Ritz Carlton Hotel Assignment Semester _ 2009 Prepared for: _____ _______ Prepared by: (Student Name) Student number (Student Number) Date Submitted: September __‚ 2009 1 Table of Contents 1. Company Profile ___________________________________________________________ 2 1.1 Company Products __________________________________________________________2 1.2 Main Customers ____________________________________________________________2 1.3 Operational Challenges _
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reference to Ritz Carlton that is one of the most successful organizations that have acknowledged their human resource (employees) as the most important asset to achieve goals and objectives. The focus on human resources into recruiting‚ selecting and development has aided them to achieve several worldwide recognition awards such as the gold standard of hospitality (The Ritz-Carlton Hotel Company‚ 2011). Recruitment and Selection Hellriegel and Slocum (2007‚ p.161) states that Ritz Carlton knows
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Question [1]:- Describe why a strategic approach in recruiting was crucial at the Ritz-Carlton. Answer:- Ritz-Carlton has a unique brand image so to if a new hotel was to be opened under the head‚ the quality and level of service need to be at the same level as expected. So for that the focus of process must depend on the candidate’s needs‚ and the candidate experience. Employers and job seekers are brought
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