(CHIROMO BRANCH) BY KERUBO PHELLISTERS OMARI A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA IN HUMAN RESOURCE MANAGEMENT TO THE KENYA INSTITUTE OF MANAGEMENT JULY 2013 DECLARATION Declaration by Student This research is my original work and has not been presented to any other examination body. No part of this research should be reproduced without my consent or that of the
Premium Leadership Trade union
Starbucks: Delivering Customer Service Starbucks began several years ago in a small city in Seattle‚ WA. Since its inception Starbucks quickly acquired several cafes throughout the state of WA and now Starbucks has cafes worldwide. The success of Starbucks lies with the dedication of providing quality products‚ a unique atmosphere and a commitment of providing top notch customer service. This article describes the importance of customer service and the endless possibilities to make sure that Starbucks
Premium Coffee Customer service
Servicescape audit The Watsons Bay Hotel Contents Watsons Bay Hotel Profile Welcome to Beach Club. This harbour side retreat is the latest addition to the Sydney dining scene. Located on the waters edge of the world-renowned Watsons Bay and boasting views of the breathtaking city skyline amid swaying palm trees and warm sunny breezes. Beach Club has established itself as a landmark venue for Watsons Bay locals and families alike‚ as well as large celebrations‚ ultimate
Premium Environment Service system Natural environment
1.Introduction The aim of this report is to analyse Ryanair’s current service culture and provide a new strategy to refocus the Ryanair brand to make it more customer-focused and family friendly. In 1971‚ Southwest Airlines revolutionised air travel with its low fares and strong focus on customer service. Ryanair used Southwest’s innovative business model and have become very successful. Today it operates across 26 countries and carries more international passengers than any other airline in the
Premium Customer service
Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
Premium Communication Nonverbal communication Customer service
A STUDY ON QUALITY OF WORK LIFE IN MANUFACTURING SECTOR INTRODUCTION Human resources play a very important role in success of an organization and thus‚ management of human resource assumes importance. Many aspects affect the management of human resources. One such aspect is Quality of Work Life (QWL). It is a philosophy‚ a set of principles‚ which holds that people are the most important resource in the organization as they are trustworthy‚ responsible and capable of making valuable contribution
Premium Sampling Employment Management
ATTITUDES AND PERCEPTIONS OF FORMER HOSPITALS & INSTITUTIONS MEMBERS TOWARDS THE DECISION MADE TO STOP SERVICE WITHIN THE HOSPITALS & INSTITUTIONS SUB-COMMITTEE OF NARCOTICS ANONYMOUS. Assignment 02 for HMPYC80 In the Department of Psychology‚ University of South Africa ABSTRACT Narcotics Anonymous is an organisation that has no paid workers; all the service is done on a voluntary basis by members of Narcotics Anonymous who are recovering addicts. Within Narcotics
Premium Qualitative research Psychology Scientific method
Satisfied And Highly Satisfied Customers The story of Starbucks transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success - one being a keen understanding of its patrons. There are multiple methods used to obtain customer information and the value derived therein. Customer lifetime value is one. Customers are assets‚ and their values
Premium Revenue Gross profit margin Net present value
The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination P.s Raju‚ S.c.Lonial The hospital industry has become quite competitive in recent times.In an effort to cut costs hospitals are taking serious measures to improve their performance in relation to their competitor’s .Two of the most important steps that hospitals have undertaken are (1) efforts to improve the quality of their services‚ and (2) efforts to market themselves more effectively
Premium Marketing Factor analysis
Starbucks: Delivering Customer Service Starbucks: Delivering Customer Service The elusive goal of customer satisfaction has long provided companies with endless headaches and difficult decisions. In the end‚ associating specific customer satisfaction metrics to company profit and loss would provide the undeniable proof needed to make changes‚ and then invest the required capital to address any concerns. Starbucks‚ not unlike the rest of the business world‚ has found itself in the same situation
Premium Marketing Coffee Sales