Dell Computers1 Introduction Dell Computers was founded by Michael Dell in 1984 and has its corporate headquarters in Round Rock‚ Texas. Michael Dell’s winning idea was to sell computer systems directly to customers‚ allowing him and his company to understand customer needs well and therefore to provide the customer with the most appropriate computing solutions. Dell still practices the direct business model‚ saving time and cost by bypassing retailers and passing on the cost savings to the
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Matching Dell Between 1994 and 1998‚ the revenue of Dell Computer Corporation rose from $3.5 billion to $18.2 billion‚ and profits increased from $149 million to $1.5 billion. The company’s stock price rose by 5‚600%. During the same period‚ Dell grew twice as fast as its major rivals in the personal computer market and tripled its market share. In the first half of 1998‚ Dell reported operating earnings that were greater than the personal computer earnings of Compaq‚ Gateway‚ Hewlett Packard
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DELL ONLINE V. KASTURl RANGAN and MARIE BELL are with Harvard Business School. Y. K a s t u r i Marie Rangan Bell Professor V. Kasturi Rangan and Research Associate Marie Bell prepared this case as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain facts and data in the case have been disguised. Copyright © 1998 by the President and Fellows of Harvard College. To order copies or request
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Executive summary Dell Inc.‚ one of the most successful information technology companies in the world‚ experienced record high share price above industry average in 2002 due to its renowned direct sale model and customized computers. However‚ at the beginning of 2006‚ Dell lost leading position to Hewlett-Packard‚ triggered several subsequent reactions to more adapt to fiercer marketplace as well‚ to win market share back. One of the key changes Dell implemented was introducing retailers into the
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and Rewards Strategy. Dell’s benefit plans are designed to maintain and enhance employee productivity and further Dell’s operational goals by assisting employees as they plan for major life events‚ such as illness‚ disability‚ retirement and death. Dell ties benefit program design and costs to market median; however‚ "Employee Perceived Value" may be above market. Benefits are appropriate rather than cash compensation when: Required from a legislative or competitive standpoint; More efficient from
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Dell Case Memo To: Michael Dell Due to competitors including IBM‚ Compaq‚ and HP attempting to mimic the business model of selling directly to end users‚ Dell must exploit its core competencies to maintain its leadership position in the direct sales channel. In order to understand why cultivation of core competencies is crucial to the future success of Dell in this period of increasing competition‚ we will examine which competencies have led Dell to be successful in the past‚ what the competitive
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Dell Promotion Objectives Dell’s sales promotion strategies are depended on the different type of consumers such as loyal customers‚ competitor’s customers‚ Brand switchers‚ and prize buyers. A repeated purchase which is the sales promotion objective is very important for any company to reach their goal. Dell offers its customers an option to purchase on internet and to contact Dell employees if they have any problems or questions. . Internet is the most efficient
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Dell and the SEC Kent H. Shanks Argosy University-Hawaii Dr. Gholam Khaleghi August 14‚ 2013 Abstract This research paper describes the crisis scenario of Dell‚ Inc. as the company faced securities fraud allegations and the leadership style which was present during this crisis period. The leadership styles are analyzed and evaluated to determine how decision-making was impacted by the diverse styles used by the firm. The research presents an alternate style which would be effective during
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Marketing Opportunities Bruno Tini Fernanda Saldanha Yosiro Delgado DELL Description of the business • The company was founded in 1984 by Michael Dell. Dell is a leading provider of desktop personal computers‚ software . The company designs‚ develops‚ manufactures‚ markets‚ sells and supports information technology systems such as laptops‚ desktops‚ mobiles‚ workstations‚ storage devices and printers. Dell provides consulting services such as capacity planning‚ data center optimization
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market‚ the organization can identify which customers that can match with their products and services. In Dell‚ the segmentation is a backbone for them. There are two segmentation criteria in Dell; segmenting consumer market and segmenting business market. In the segmenting consumer markets‚ there are geographic‚ demographic‚ socio-economic‚ behaviour and psychographic segmentation. In Dell‚ the purpose to segment the consumer markets is focus to the personal users or for home users. The geographic
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