MBA 552 SUSTAINABLE LEADERSHIP WINTER‚ 2011 DR. PHILIP ANDERSON STARBUCKS AND SUSTAINABLITLITY KAI A. SORENSEN‚ PhD Dr.kai@hotmail.com 630.205.0333 INTRODUCTION In the July-August‚ 2010 issue of the Harvard Business Review‚ Starbucks CEO Howard Schultz was asked how he ultimately defines shareholder value: I do not believe that shareholder value is sustainable if you are not creating value for the people who are doing the work and then for customers. Quintessentially we are
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Business Organization and Management Group Case Study – Starbucks Chapters Introduction. 3 What is the product in this business and its value? What type of business is it and why? 4 What is a competitive advantage for the company? How can the management use it? Make SWOT analysis for the company. 5 What types of decisions did the owners have to make? Why you think they had to make those decisions? 7 Which are the reasons of success for a coffee shop in
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Starbucks Case: Starbucks’ Value Chain A value chain is used to identify key areas of a corporation‚ including their resources and what they may achieve. The value chain is made up of key primary and secondary activities‚ which differentiate a business from others and creates a competitive advantage. The primary activities include inbound logistics‚ operations‚ outbound logistics‚ marketing/sales‚ and services. Secondary activities are made up of the firm infrastructure‚ human resource management
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Starbucks HRM In 2005‚ Starbucks was placed second among large companies in the Fortune "Best Companies to Work For" survey. The employees are very important for every company‚ so also for Starbucks. The front-end employees have a boundary spanning position in the company. They interact with the internal and external environment of the company. That’s why it’s very important to attract the right people with the right skills and capabilities and to train those employees to improve their selves. That’s
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Abrams‚ Watchorn The Globalization of Starbucks 2.) What drove Starbucks to start expanding internationally? How was the company creating value for its shareholders by pursuing an international expansion strategy? A.) The catalyst for the international expansion of Starbucks was the vision and experiences of Marketing Director and future CEO Howard Schultz. In the early 1980s Mr. Schulz went to Italy and experienced the Italian coffee house. Starbucks under the leadership of Mr. Schulz copied
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Starbucks Analysis Driving forces: External: a) Different consumer tastes and preferences b) An already established coffee culture in Europe c) Local competitions d) Price sensitivity of the consumers e) Social concerns regarding caffeine‚ and it addictive properties also need to be considered. Internal (from the organizations’ perspective): a) To reach larger economies of scale by selling to more customers in other countries. b) To reduce the risk of over dependence
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Marketing English 1) Needs to answer to meet to satisfy 2) to create Marketing mix is composed of 4P: product‚ price‚ place‚ promotion. Umbrella brand: when a famous brand commercializes other famous brands. Icon brand: when you use the brand internationally (ex‚ Coca Cola : Coke‚ cola‚ coca..) Generic brand: when the name of the brand is used locally because it is part of your local and daily environment. Store brand: when a store commercializes his own brand because
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University of Paris X There are more than 3000 international students each year that study at Paris X. The University of Paris X gives specific services designed to help students find the information they need while abroad. These services are intended to facilitate administrative and personal formalities. The purpose of this mission is to develop and organise international research in coordinataion with the Department of International Relations‚ research centres doctoral schools. Particular
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International Legal and Ethical Issues LAW/421 University of Phoenix Oct. 22‚ 2012 International Legal and Ethical Issues What are the issues involved in resolving legal disputes in international transactions? When deciding to take legal action against a foreign business partner based in another country‚ its is important to consider their local cultures and customs. It is also important to have and understanding of their local
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5. TRAINING AND DEVELOPMENT AT STARBUCKS 5.1CURRENT TRAINING Initial Barista 100 Training Currently‚ Starbucks introduces its new baristas to the company through a twenty-four hour‚ nine block-training program. These blocks are broken down into hours needed‚ learning activities and who will assist with the training. According to the Partner Café‚ an online learning source for current Starbucks partners‚ the training module combines “formal learning with on the job practice and individual
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