Introduction To Marketing Chapter 1 Marketing: Managing Profitable Customer Relationships Marketing is the process my which companies create value for customers and build strong customer relationships in order to capture value from customers in return. The Marketing Process can be represented by a simple five-step model. In the first four steps‚ companies work to understand consumers‚ create customer value‚ build strong customer relationships. In the final step‚ companies reap the rewards of creating
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Marketing 101 Lecture 1 - notes The who and where of marketing Marketing originated in the 1920’s Who: Marketers have varying backgrounds that work in every industry even various governments. The role of marketing Broader view: Marketing can be integrated with all business activities Depending on the organisation… Limited view: Could be limited to sales or could be just advertising Marketing creates value. What is marketing? Marketing is the activity‚ set of institutions and processes
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Chapter 1 What is Management? Overview Chapter 1 examines what management is including what mangers do‚ and how they use resources to achieve organisational goals. The chapter highlights the four main functions of management (planning‚ organising‚ leading and controlling) as well as exploring the levels of management (first line‚ middle and top) as well as the importance of three types of managerial skills (conceptual‚ human and technical). The chapter concludes with a discussion of the major
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Principles of Marketing MK 301 A Fall 2012 Professor: Office: Phone: Email: Office hours: Joyce X. Zhou‚ Ph.D. Cremer Hall 503 (620)341-6594 (office) 341-5345 (dept.& messages) xzhou@emporia.edu (preferred mode of contact) MWF 8:30-11am & F 11:50-12:20 pm Course Description Introduction to the concept of marketing and its application including customer focus; the importance and formulation of the marketing mix in marketing decision making; strategy and use of market segmentation
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Summary Chapter 4 Marketing Objective 1 Explain the importance of information in gaining insights about the market place. The marketing process starts with a total overview of the market place. Without understanding the markets wants and needs you’re blind. If a company doesn’t have full understanding for the market place it’s hard to produce value and satisfaction for their customers. This information is not enough you also need information about competitors‚ resellers and other actors and forces
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Marketing - Is the process of building profitable customer relationships by creating value for customers and capturing value in return - Satisfying customer needs 2 GOALS OF MARKETING • To attract new customers by promising superior value • To keep and grow current customers by delivering satisfaction MARKETING PROCESS 1. Understanding the Marketplace and Customer Needs 1.1. Needs‚ Wants‚ and Demands 1.1.1. NEEDS – states of felt deprivation. 1.1.2. WANTS – the form human
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Chapter 1: Introduction Tourism nowadays represents the largest form of temporary migration in the world‚ tourism can be seen as the world’s largest industry. The World Tourism Organization (WTO) has recognised that heritage and culture have become a component in almost 40% of all international trips undetaken. * Heritage tourism is defined as; ’an immersion in the natural history‚ human heritage‚ arts‚ philosophy and institutions of another region or country’. The meaning of heritage
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Chapter 10 – Pricing: Understanding and Capturing Customer Value Chapter 12 – Marketing Channels: Delivering Customer Value Assignment Week 5 Marcela Ramirez Ortiz Florida National University Abstract No matter what the state of the economy‚ companies should sell value‚ no price. Firms successful at creating customer value with the other marketing mix activities must capture this value in the prices they earn. In chapter 10
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Chapter 1: Defining Marketing for the 21st Century * Marketing is about identifying and meeting human and social needs. It is the activity‚ set of institutions‚ and processes for creating‚ communicating‚ delivering‚ and exchanging offers that have value for customers‚ clients‚ partners‚ and society at large. * Marketing creates demand for a product‚ which in turn drives revenue. Greater demand creates the need for companies to hire new workers‚ while revenue (top line) contributes to a
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REGENT COLLEGE BTEC Higher National Certificate in Business Assignment Brief Unit Number: Unit Title: 4 Marketing Principles BTEC Higher National Diploma in Business Unit 4: Marketing Principles Assignment Cover Sheet Assignment No: ............................................. I hereby confirm that this assignment is my own work. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard Referencing system. I have read
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