collaborative model used by Kaiser Permanente to implement change in the medical practice involves forming a group of cross functional teams from multiple hospitals to design and implement improved care protocols. This process involved distinct action periods through repeated cycles of (1) designing what process change could be made to improve performance‚ (2) making the change‚ (3) testing whether the change resulted in the desired impact‚ and (4) deciding whether to adopt the change‚ modify the process
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IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However‚ one of the things all our businesses have in common is confident and talented people who deliver the best products‚ service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This
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Capital Punishment: Ongoing Debate Capital punishment has been in circulation from very ancient times. It was used to punish thieves and liars or those disloyal to their country. It was carried out in a barbaric way before; lopping off heads‚ feeding people to animals‚ or burning at a steak. Even back in those ages‚ people were protesting it at a small level. They knew it was cruel‚ but the way it was carried out did not change much because if people questioned it‚ they might end up being killed
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response to the significant changes in the restructuring of Human Services involving the merging of Centrelink‚ Medicare and the Children Support Agency‚ the CRS team unit is proposing a change in service delivery for job seekers. Feeling the pressure from recent changes including; shortage of staff due to relocation to Centrelink‚ external pressures from funding bodies and competition with private providers of employment support services‚ the team believes that the proposed change‚ a group program‚ will
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Jennifer Purifoy April 30‚ 2001 Page 1 of 3 Executive Summary for The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt The heart of this story is based around the life of Alex Rogo‚ Plant Manager for Uniware a division of Unico. After a very upset customer approaches Alex’s boss‚ Bill Peach‚ he is given an ultimatum to turn the plant around in three months. Due to the limited amount of time available‚ there are not many outside tools available such as consultants‚ surveys‚
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1.1: Discuss models of strategic change. John P Kotter’s Model: Kotter’s refer leading model for considerate and managing transformation. Each step reflects people’s reaction and methodology to change. Kotter’s eight step model can be define as‚ 1. Generate Sense of urgency: Sense of urgency build importance of work and motivates people do work in a real way. Target is achievable before timeline and impact on production and profit. 2. Build the guiding team: Place competent people in their position
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results‚ might try to reposition Nissan on the variable of safety. Repositioning would involve improvements in the safety features of the automobile (in the design and manufacturing departments)‚ a promotional campaign to inform consumers of these changes (marketing)‚ public relations releases announcing the results of new safety tests when they favor the company‚ and an overall company focus on safety. Such a strategy includes informing all employees about the new approach and rewarding those who
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Describe two models for change. Include appropriate examples in your answer. The two models for to be considered and discussed in this section are the Business Process Re-engineering and Kaizen models. Business Process Re-engineering Definition The world today is ever changing‚ moving from one phase to the other and the only thing that does not change is ‘change’ itself. As the modern business environment is propelled by the three Cs namely Customer‚ Competition and Change‚ organisations are
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Models for Change Business Process Reengineering Assess Business Strategy Like many other approaches‚ BPR claims to align organisation change (and IT development) with business strategy. This is important because BPR concentrates of improving processes which are of primary strategic importance. The assumption is that strategy is already determined‚ and that it is externally focussed‚ dealing with customers‚ products‚ suppliers and markets. BPR is quite distinct from strategic planning.
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Organizational Change Introduction In undertaking any change project in an organization it is imperative that business executive understand that properly tailored coordinates and strategically sound routes are paramount to the success of the project from its planning phase to its execution phase. Linda Ackerman Anderson and Dean Anderson have formulated the nine-phase change model that when implemented properly is a powerful tool in helping organizations better tailor their change strategic plans
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