www.hbrreprints.org BEST OF HBR Using the Balanced Scorecard as a Strategic Management System by Robert S. Kaplan and David P Norton . • Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Using the Balanced Scorecard as a Strategic Management System 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and
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(a) Norwalk Division Balanced Scorecard | | Objectives | Measures | Targets | Initiatives | Financial perspective | Maximise return on development spending Increase profits | Return on research capital (RORC) Product profitability | 30% 25% per year | Develop and introduce new productsIntroduce an intense marketing campaign | Customer perspective | Increase market shareImprove customer satisfaction | Market share Customer complaint rate | 25%< 5% | Customer loyalty
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of Change: India’s Emerging Climate Strategy‚ The International Spectator‚ Vol. 46‚ No. 2‚ June 2011‚ pp. 127–141 2. Sharma‚ A. (2009) Implementing Balance Scorecard for Performance Measurement‚ The Icfai University 10 Journal of Business Strategy‚ Vol. VI‚ No. 1‚ p. 11 3. Sorooshian‚ S (2014) Study on Unbalanceness of the Balanced Scorecard‚ Faculty of Industrial Management‚ University Malaysia Pahang‚ Malaysia‚ Applied Mathematical Sciences‚ Vol. 8‚ 2014‚ no. 84‚ 4163 – 4169
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Capstone-Spring 2013 What is Balanced Scorecard? “The balanced scorecard (BSC) gives the upper management with tools needed to drive the company to the future‚ to the path of success. Organizations are competing for space in complex markets with so many resources and information‚ such that an accurate assessment of their goal‚ objectives and the methods for attaining them is extremely vital. The Balanced Scorecard (BSC) converts a company’s mission‚ strategy and objectives
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Activity-Based Costing and the Balanced Scorecard By Dr. Peter Turney Activity-based costing (ABC)‚ activity-based management (ABM) and the balanced scorecard (BSC) are established management methods. They are building blocks of performance management systems. ABC and ABM provide cost and other business intelligence about key business elements including resources‚ activities‚ products‚ services and customers. They enable managers to make decisions that improve cost and profit performance. The
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compounds is much‚ much less expensive and efficient in earning profit. And develop unique mix of technical and commercial skills do not mean customers’ satisfaction‚ but means difficult and expensive in developing. Balanced scorecard measures Financial measures | Increased market share and ROECash flowQuarterly sales growth and operating incomeWorking capital | Customer measures | Percent of sales from new productsPercent of sales from proprietary productsCustomer complaint
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Case 1: Chemical Bank: Implementing the Balanced Scorecard see page 233-252 Questions for the case: 1. What does Mike Hegarty want to accomplish with the BSC ? 2. Comment on the BSC implementation at Chemical’s Retail Bank ? 3. What pitfalls need to be avoided for a successful BSC project? Balanced Scorecard Implementation Pitfalls to Avoid There are many Balanced Scorecard implementations where companies don ’t seem to get all the benefits described above. Research and experience have
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Leadership Balanced Scorecard Business Model: the case of the Cordon Bleu-Tomasso Corporation Louis W. Frya; Laura L. Matherlya; J.-Robert Ouimetb a Texas A&M University - Central Texas‚ Killeen‚ TX‚ USA b Holding O.C.B. Inc.‚ Cordon Bleu International Ltd.‚ and Piazza Cordon Bleu-Tomasso International Inc.‚ USA Online publication date: 20 November 2010 To cite this Article Fry‚ Louis W. ‚ Matherly‚ Laura L. and Ouimet‚ J.-Robert(2010) ’The Spiritual Leadership Balanced Scorecard Business
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local patients and patients from outside the Bronx. The strategy‚ termed GRIP (page 3)‚ provided four imperatives to be utilized in the development of the two streams of care. The implementation of the Balanced Scorecard developed at Harvard was used to measure and manage performance‚ with scorecard development to be performed for each section of the organization. Issues and Analysis: Despite some success in meeting envisioned targets for MMC‚ financial‚ organizational and strategic challenges
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insights into how to improve their assignments. This final review will accomplish the same goals. Crystal Thomas Crystal’s paper was well written‚ and she did an excellent job explaining the importance of using a balanced scorecard. The team feels that the paper should include the balanced scorecard to provide the reader with a concrete plan and additional information on the company itself. Crystal supplied an outstanding communication plan that was well thought out‚ and very concise. It was noted that
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