Customer Service Unit 1 Understanding the organisation Session 5 Know the organisation’s policies and procedures Handout In this Session‚ you have learned about: The principles‚ policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles‚ policies and procedures Issues of public concern relating to your industry and organisation. Principles‚ policies
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Unit 210 Provide Support for Therapy Sessions Outcome 1 Understand the benefits of therapy sessions 1. Different types of therapy sessions in which an individual may participate in includes speech and language therapist‚ physiotherapist‚ occupational therapist. 2. Physiotherapists can advise on exercises that people can do‚ this will benefit individuals who may have fractured a bone or have aching joints and find it hard to mobilise. Speech and language therapist can advise an individual on the best
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Contents Person-Organisation Fit 2 Forms of P-O fit 2 Measures of P-O fit 3 Antecedents and outcomes of P-O fit 3 Impacts of P-O fit on organisation and individuals 4 Performance 4 Turnover 4 Homogeneity and creativity 5 Comparison P-O fit with P-J fit 5 Effective management of person-organisation fit 6 Importance of Assessing P-O fit in employee selection 6 Nurturing P-O fit after the selection process 7 Managing P-O fit in organisation with high diversity 7 Conclusion
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Well Educated When I am asked the question “What does being an educated person mean?” I am torn in several directions. Does it mean that you had to go to the most prestigious school and receive the highest honors? Does it mean you have a College education vs. only a high school education? Does it mean you possess the required skills for the career that you chose in life? What does it mean to be an educated person? This is perhaps one of the toughest questions I have had to answer in my collegiate
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Becca presented herself in a professional manner and maintained her professionalism throughout the entire session. Her dress reflected that of a competent and professional therapist. Becca was very clear in explaining the goals and expectations of the session. As the client whose first therapy session was this one‚ I would feel comfortable knowing what to expect throughout the 50 minutes. Becca’s tone of voice matched me as a client. Her voice was calm and soothing. When the conversation transitioned
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Q1. What are the characteristics of a good measure of central tendency? [5Marks](b) What are the uses of averages? [5 Marks]Answer:a). The characteristics of a good measure of central tendency are: Present mass data in a concise form The mass data is condensed to make the data readable and to use it for further analysis.• Facilitate comparison It is difficult to compare two different sets of mass data. But we can compare those twoafter computing the averages of individual data sets.While comparing
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Initially when I meet my client for the first initial session‚ I would like to keep in mind the purpose for the counseling session‚ and establish some attainable goals for both myself and the client. Although‚ as a counselor meeting a client for the first time may be awkward in the beginning (Laureate Education‚ 2010d). As with my current profession‚ the first thing I would do is introduce myself‚ to the client. In doing so‚ I would apply good eye contact‚ be polite and professional and address
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of clues to be used during the lesson Lesson planning is a critical factor in the delivery of any session‚ it provides a structure and gives not only the learner but also the lecturer a guide to what‚ how and how long there is to each task in the lesson. Without a lesson plan there would be a lack of structure that could cause the learners to feel lost and unsure as to the objectives of the session. 2.2 Resources In my previous employment I worked as an Activity Leader delivering outdoor education
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ID# Course Name: Management Information System Submission Date: February 05‚ 2010 INTERACTIVE INTERVIEW/SESSION: MANAGING TRAVEL EXPENSES QUES 1: What kinds of systems are described here? What valuable information do they provide for employees and managers? What decisions do they support? Answer: Firstly‚ Transaction Processing Systems are in place. The system
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Person Centred Care Person Centred Care is a major skills acquired by a healthcare providers.Which main target is individual traits of character in doing health care provision. Treat every person as a unique human being disregard his/her age‚ culture‚ sex and race.Acknowledge‚ respect‚ and take into considerations the choice that every service is entitled to. Set some standards for practice but not so precise to deny the specific application demands of each individual uniqueness. Guidelines
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