A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
Premium Bank
following to BEGIN an examination of Olympic Controversies. Consider the following questions as you develop your own presentation: Is there a common root for all Olympic Controversies? Are some or were some controversies media driven? Do the Olympics and the media thrive off of controversy? Do the controversies affect the actual games? What is at the heart of the Olympics‚ the spirit of competition or something else? Going for Gold A History of Olympic Controversies From the beginning‚ controversy
Premium Olympic Games Summer Olympic Games United States
of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology‚ Taipei
Premium Health care Customer satisfaction Medicine
A very fascinating mural called the "Going to the Olympics" by artist Frank Romero was displayed on a wall in the city of Los Angeles for numerous years. The beauty of his art roused countless other artists and proved to be one of the most beautiful works of art in L.A. Within the mural‚ Romero included significant factors that would show L.A.’s history with the Olympic games. For instance‚ the stamp commemorates the 1932 Olympics that was hosted in the city. The iron from a fictional
Premium Olympic Games United States Athens
The Theme of Betrayal and Loyalty Through the Eyes of Desdemona‚ Othello‚ and Iago The play The Tragedy of Othello the Moor of Venice‚ written by William Shakespeare in the 1600’s‚ has many underlying and reoccurring themes. The major themes are betrayal and loyalty. During the entire play‚ every character is either betrayed or proved loyal. The Tragedy of Othello the Moor of Venice can be seen through the characters of Iago‚ Othello‚ and Desdemona. Othello and Desdemona have both been betrayed
Free Othello Iago
conflicting ideas about loyalty is brought up. Between Creon and Antigone‚ who is more loyal and what is their outlook of loyalty? To me Antigone is more loyal than Creon‚ Antigone is a stubborn child of Oedipus. Antigone doesn’t believe that Creon in as strong enough to stand in her way. She believes that both of her brothers deserved a soldier’s funeral. Antigone’s loyalty did preserved her life like we all hoped‚ it ended her life at a young age. The concept of loyalty is the recognition that
Premium Sophocles Oedipus Oedipus at Colonus
automobile market. Its success revolved around the first ever car made in India- The Ambassador. Modelled on the Morris Oxford series III‚ it is a hardy vehicle suited to Indian roads and conditions. The Ambassador is to India what the Chevrolet is to the United States. In many ways‚ the clatter and bang of the Ambassador‚ is the heartbeat of India. For years‚ one could buy any car in India‚ as long as it was an Ambassador. It is the only car which has been driven over the Indian roads for more than
Premium Maruti Suzuki Automobile industry in India Tata Nano
own place. I also had an increase in pay since I started my first professional job and would like to invest in a new vehicle. I am used to using the family car to get around so having my own vehicle would be great. It would be a struggle traveling to and from work using the city bus‚ which would be my only option if I didn’t get myself a car. My manager had requested that I start looking for a solution due to the fact that I will be traveling to visit our clients soon. Not to mention it would be
Premium Automobile Internal combustion engine Four-wheel drive
CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
Premium Customer satisfaction Customer
Loyalty through royalty Loyalty plays a key role in The Iliad and The Odyssey. Through direct and indirect characterization Homer makes it clear for the readers to see the golden value of loyalty between the men and women in these epic poems. A commonly known quote is‚ “ Respect is gained‚ and loyalty is returned.” In this direct message you can see similarities to The Iliad and The Odyssey. In the hardship of Odysseus’ journey back to Ithaca‚ Odysseus pulls many strings to keep his crew safe
Premium Oedipus Sophocles Greek mythology