with one that is equally efficient‚ quick and accurate. When used right‚ scripting can become a powerful tool in the call center. In this case‚ a little goes a very long way. 1 to 1 Media recently tackled this issue head on‚ agreeing that a little bit of scripting can do quite a lot in the call center. The report explains‚ “Several organizations are still scripting their contact center conversations‚ either due to regulatory concerns or because they are worried agents will not say the right things
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Problems arise from the case: Recently‚ India dominates the call center employment in Asia. Expansion of call center in India may bring economic opportunity but it faces some kinds of problems which are figure out from this case are given below: * The Indian call center industry may be large but it far from stable. * The wages are very low comparatively with USA‚ Australia and others European countries. * For non-Indian or non-English speaking clients outsourcing of interactive service
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Governments relax restrictions on foreign investment 2) Corporations disseminate more information to investors 3) More new investors choose to invest in individual stocks on their own rather than invest in mutual funds 4) More stock transactions are conducted online than on the floor of an exchange b) Which of the following would BEST achieve diversification? 1) Investing in 10 securities of companies in the same industry in Canada 2) Investing in 10 securities of companies in the same industry
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Problems Week 4 Betsy Whitfield ITT Tech Online MG518 – Operations and Process Management Professor Eloise Thomas August 24‚ 2013 * Chapter 9: Problems 2a‚ 2b‚ 5a‚ and 5b on page 346 * Chapter 10: Problems 2 and 5 on pages 381-382 * Chapter 11: Problems 2 and 3 on pages 407-408 * Chapter 12: Problems 2‚ 3a‚ 3b‚ 10a‚ 10b‚ 22a‚ and 22b on pages 440-443 Chapter 9 Problem 2 Prince Electronics‚ a manufacturer of consumer electronic goods
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Classic Airlines Problem Solution “Every company knows that it costs far less to hold on to a customer than to acquire a new one” (Gokey‚ 2002). As the commercial airline industry is changing at a rapid pace‚ Classic Airlines (CA) is faced with the challenge of delivering increased value within leaner consumer budgets. According to Plunkett Research Online‚ travel industry expenditures are decreasing and e-commerce is gradually replacing many jobs. With this report in mind‚ CA is set to use
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Math – 213 Problem Set Solve each of the following problems. 1. A coin is tossed four times. What is the probability that at least 2 heads will occur? 2. A pair of dice is rolled. What is the probability that the sum is equal to the following? a. 5 b. 10 c. at most 9 d. at least 8 3. A chip is drawn at random from a jar containing 8 red‚ 2 blue‚ 3 green‚ 4 yellow‚ and 3 white chips. Determine the probability that it is: a. Red b. Yellow or red c. Not orange 4. In a graduating class of 300 students
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Me1 Problem Set #2 The US College Enrollment and the “Third Law of Demand” A theorem proposed by Professors Alchian and Allen in their text‚ University Economics (1964) has had several rebirths of interest in the literature. The so-called “third law of demand‚” or “relative price theorem‚” holds that a fixed cost added to a good of varying quality causes the consumer to prefer the category considered of higher quality to the lower. Recently a number of studies‚ keeping this theorem in mind have
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number of calls to the Medi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency‚ technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current operations and service management within Medi–Call call centres. Within
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GENERAL BIOCHEMISTRY Problem Set No. 1 Answered by: Andrea Rose A. Fajardo of BSFT 2-1N 1. Calculate the pH of a dilute solution that contains a molar ratio of potassium acetate to acetic acid (pKa=4.76) of: a. 2:1 pH = 4.76 + log[2]/[1] = 4.76 + 0.3010 = 5.06 b. 1:4 pH = 4.76 + log[1]/[4] = 4.76 + (-0.6021) = 4.16 c. 6:5 pH = 4.76 + log[6]/[5] = 4.76 + 0.0792
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Risk Management Problem‚ Set I T Blount FIN/415 Brenda Papillon May 6‚ 2013 6-1. (Expected rate of return and risk) Carter Inc. is evaluating a security. One-year Treasury bills are currently paying 9.1 percent. Calculate the investment’s expected return and its standard deviation. Should Carter invest in the security? Probability Return .15 6% .30 9% .40 10% .15 15% Expected Rate of Return: (.15 x .06) + (.30 x .09) + (.40 x .1) + (.15 x
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