Explain about the retail store 6 Explain why you have chosen this retail store 7 Explain about your scenario as a mystery shopper and what you did at the outlet 8 Describe the retail store’s customer service with your knowledge of Pet Peeves and 14 factors of company culture. 10 Suggest some solutions to improve the retail store’s customer service 14 Conclusion 15 Executive Summary Acting as a “mystery shopper“ we have evaluated one of the McDonalds’ retail shops. We have
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http://mashable.com http://www.slideshare.net/jai.awatramani/customer-shopping-behavior-organized-unorganized-retail-in-india http://www.slideshare.net/anilac9/retail-formats-2 http://blogs.smithsonianmag.com/food/2013/06/five-ways-to-see-the-supermarket-of-the-future-today/#ixzz2mI0Po0mh http://www.economist.com/node/18560587 http://www.royaleinternationalblog.com/2013/02/global-retail-sales-in-asia.html
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TYPES OF RETAIL FORMATS 1. CHAIN STORES: • Chain stores are retail outlets that share a brand and central management‚ and usually have standardized business methods and practices. • These characteristics also apply to chain restaurants and some service-oriented chain businesses. • In retail‚ dining and many service categories‚ chain businesses have come to dominate the market in many parts of the world. Chain stores are a form of franchising. • The world’s
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Retail Format Area (sq ft) Convenience stores 500 – 1‚000 sq ft Supermarkets 1‚000 – 10‚000 sq ft Hypermarkets Above 10‚000 sq ft A supermarket‚ a large form of the traditional grocery store‚ is a self-service shop offering a wide variety of food and household products‚ organized into aisles. It is larger in size and has a wider selection than a traditional grocery store‚ but is
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Chapter 2 – Retail Formats Chapter 2 discusses several types of retail formats. After reviewing this section of your text‚ complete the table below by listing the key issues impacting each retail format. Be prepared to discuss your responses with the entire class. Retail Format Key Issues Food Retailers Supplies are depending upon wholesalers or manufacturers Food retailers like supermarkets‚ their inventories are depending upon the supplies from wholesalers or manufacturers. There will
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Indian retail presents a great opportunity to the domestic & the foreign investors. On the other hand‚ it also poses a great challenge in terms of customer satisfaction. The purpose of this research work is to compare customers ’ perceptions of two retail formats: Traditional Multi Speciality Stores and Exclusive Showrooms and their purchasing preferences. In addition‚ the paper compares these preferences across demographics. Data were collected through intercept survey in Ajmer city across a range
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Emerging Trends in Modern Retail Formats & Customer Shopping Behavior in Indian Scenario: A Meta Analysis & Review “If at first the Idea is not absurd‚ then there is no hope for it.” -Albert Einstein Aditya P. Tripathi* Abstract The Indian retail sector is going through a transformation and this emerging market is witnessing a significant change in its growth and investment pattern. Both existing and new players are experimenting with new retail formats. Currently two popular formats hypermarkets and supermarkets
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Strategic Analysis Case # 17‚ McDonalds and the McCafe Coffee Initiative This case is brief and focused as it is presented by the text/authors. However‚ there is much more to it than meets the quick first reading. For this case analysis‚ use the information in the text to define the part of McDonalds’ business you will examine. Use the company’s Internet site to supplement your understanding of the issues presented in the case – which still exist today. Using APA format and succinct commentary
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Background of McDonald’s (Size‚ Employees‚ Reputation) McDonalds was founded in May 15‚ 1940. The founders of McDonalds are: Maurice McDonald‚ Richard McDonald and Ray Kroc. McDonald’s added 212 restaurants abroad the previous year‚ but its commanding lead left it still at the top in international presence between American based fast-food chains. The team which is leading McDonald’s in the UK: Jill McDonald‚ Richard Forte‚ Paul Pomroy ‚ Nick Hindle‚ Jez Langhorn‚ Lauren Cody‚ Henry Trickey
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------------------------------------------------- CASE ANALYSIS REX V MCDONALD AND MCDONALD St Qd [1904] 151 ------------------------------------------------- INTRODUCTION In order for criminal liability to be placed‚ an accused must not only commit a specific act but also a breach of a duty concerned1. This concept was brought to the forefront in the case of R v McDonald and McDonald St R Qd [1904] 151. The Supreme Court of QLD2 was called to consider the case of Angus and Flora McDonald‚ appealing against joint charges of
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