4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
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Task 1 There are four product levels such as core product‚ facilitating products‚ supporting products and augmented products. Core product is a basic level of product selling to the consumer at every product and sells the benefits to the guest. Facilitating products are goods which are presented to guests can use for core product. As we can see that‚ core products require facilitating products but do not require supporting products. The difference between facilitating and supporting products is
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Compe&&ve Advantage from Opera&ons (GB 2314.00) Session 1: Introduc&on and Process Analysis Srikanth Jagabathula Quick quiz Three frogs are siNng on a log. One of them decides to jump. How many are leR? It ain’t over un&l it is over -‐Yogi Berra It ain’t done un&l it is done
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certification? a. it is a prerequisite for ISO 9000 certification b. it indicates a higher level of adherence to standards than ISO 9000 c. it is only sought by companies exporting their goods d. it deals with environmental management 8. Total Quality Management emphasizes a. the responsibility of the Quality Control staff to identify and solve all quality-related problems b.
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Introduction What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality‚ specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning‚ quality assurance
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McDonald’s Case Study Keisha Roach Dr. Alberta Thrash HRM532 Strategy-Driven Talent Management Sunday‚ January 26‚ 2014 Outline the talent management program that led to success for the company. In 2002‚ around the fourth quarter McDonald’s had a big profit lost and begin to wonder what went wrong because they were known for great outstanding performance until then. There were 90 percent of the leaders that were outstanding or admirable and 75 percent were the possible to develop to take
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Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
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Case: Restoration project at Bennett Auto Sales and Services (BASS) Bennett Auto Sales and Services (BASS)consists of three car dealerships that sell and service several makes of American and Japanese cars‚ two auto part stores‚ a large body shop and car painting business‚ and an auto salvage yard. David Bennett‚ owner of BASS‚ went into the car business when he inherited a Ford dealership from her father. He was able to capitalize on her knowledge and experience to build her business into the
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capital‚ management 5. Which appears to provide the best opportunity for increases in productivity? Answer: c. Management 6. When returns to labor capital or management are increased w/o increased productivity‚ prices: Answer: a. Rise 7. Problems in the measurement of productivity include: Answer: d. All of the above 8. The person who introduced standardized‚ interchangeable parts was: Answer: a. Eli Whitney Discussion Questions 1. Why should one study operation management? Answer:
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Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation‚ development‚ production and distribution. It deals with all operations within the organization. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services
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