Unit 9 – Make and Receive Telephone Calls 1. Understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to us them. Telephone systems have many different features other than the handset and dials/ buttons which are used to handle calls professionally. • Call holding features are those which are used to place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before
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Why are both financial and non-financial measures necessary to manage a company’s strategy? Financial performance measures‚ such as operating income and return on investment‚ indicate whether the company’s strategy and its implementation are increasing shareholder value. However‚ financial measures tend to be lagging indicators of the strategy. Firms monitor nonfinancial measures to understand whether they are building or destroying their capabilities—with customers‚ processes‚ employees
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INTRODUCTION “It is important to remember that every defense dollar spent to over-insure against a remote or diminishing risk … is a dollar not available to take care of our people‚ reset the force‚ win the wars we are in‚ and improve capabilities in areas where we are underinvested and potentially vulnerable. That is a risk I will not take.” – Defense Secretary Robert Gates Military spending is the amount of financial resources used for defense purposes for raising and maintaining armed
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13-5-30 OGEM OGEM Submission of Online Indemnity Form Academic Year : 2013 Semester : 1 Programme Name : GEM Discoverer Placement / Host University : KOREA UNIVERSITY Host Country : South Korea A) PERSONAL PARTICULARS 1. 2. 3. 4. 5. Full Name: SHENG LU Gender: F NTU Matriculation Number: U1220499G NRIC / FID: G1030432L Passport Number: G43795542 Passport Expiry Date: 25-JUL-2020 6. Nationality: Chinese (B) PROGRAMME DETAILS 1. Name of Host University: KOREA UNIVERSITY 2. Country of Host
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THIS IS REPORT IS ABOUT PREMIER INN HOTEL Premier inn hotel is a five star hotel has 64 rooms and 60 staff; it is located in the heart of backside on the Southbank of the river Thames. It is the most glamorous location for a budget hotel in the world‚ the 200-year old country hall with a few rooms offer views straight onto London eye and the river. The hotel is an ideally located for the leisure traveller with many of the London best attraction on your doorstep. A clean‚ comfortable and cheap
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MY FAVOURITE HOLIDAY DESTINATION BEAUTIFUL BEACHES‚ CRYSTAL CLEAR WATERS AND the sun scorching down. This is the beautiful island of Mauritius. This is by far on of the best holidays. My family and me departed from Durban international airport on Christmas day at 12 o’clock n and landed in Mauritius 4 hours later. Where we then took a shuttle bus to our hotel troux aux biches‚ which was set on the edge of the ocean. A strip of white sandy beaches‚ a turquoise lagoon with crystal-clear waters
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In the scenario given above‚ it is noticed that Sarah and her friends have a common opinion that is cognitive biased‚ which means that they tend to ignore the prior known probabilities of a subject and failing to incorporate with a specific topic. According to Sarah‚ the drivers of the red cars often get the speeding tickets at a higher chance than drivers of the other cars with other colors. In order to analyze and address this personal opinion‚ fallacy and heuristic will be identified and explained
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Bowlby proposed that over the years a behaviour had been produced that is essential to the survival chances of infants. Humans are born helpless and totally dependent on the actions of a caregiver for food‚ warmth‚ shelter and safety for their well being and survival. If babies did not behave in a way that made an adult care for them‚ and if adults did not become attached to babies‚ then human infants would not survive to reproductive age. The types of attachment an infant experiences form a
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Survey of Nasal Carriage of Staphylococcus aureus in Microbiology 1 Students at RMIT Aim: To determine the carriage rate of Staphylococcus aureus in the nares of students taking second year microbiology courses at RMIT. Introduction: Carriage of S.aureus is important in hospital patients‚ preoperative patients‚ hospital staff‚ food handlers etc. because it carriage of S.aureus appears to play a key role in the epidemiology and pathogenesis of infection. S.aureus can cause localized and invasive
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Abstract The aim of this report is to identify consumer behaviour and explore the extent of which smart phones are changing how consumers shop and what fashion retailers are doing to support consumers use of m-commerce. The report will show different approaches to m-commerce between different segments from luxury brands to high street. It will examine how retailers adapt new concepts and share information through smartphones to compete in the consumer market. The report will also reflect on what
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