COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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soldiers like family‚ like brothers. They were the people who gave him a reason to keep marching during those days when all he could was complain to Olivia in his letters. They are what caused him to reenlist back in February when he could have gone home to Olivia and the rest of his family in Ashville. The 44th New York had become his family though all the hardship‚ the fighting‚ and all the stuff Orsell grew to hate. This letter was a beautiful representation of how Orsell’s ideals about the war
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Poetry Assignment 4 To a Daughter Leaving Home Linda Pastan If a less advanced reader‚ such as a young child‚ were to read this poem‚ they would probably assume that the author was simply describing a child learning how to ride a bike. However‚ this work goes much deeper than that. Receiving a hint from the title of the poem‚ one can come to the conclusion that the author is not only talking about a little girl physically leaving her house on a bike‚ but also leaving her home because she has become full grown
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Leaving the Nest When children graduate from high school and move away to college‚ it can be devastating for parents. The children leave to gain independence from their parents. They feel they are going on with a new adventure in their lives and gaining a new experience as an adult in the world. They are in a parent’s life for so many years that they cannot imagine life without them in the house. They become sad at the thought of not hearing the laughter or tears every day. Two poems that pick up
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What are the issues facing young people leaving care? How might these issues be successfully resolved? Children and young people enter the care system for numerous reasons‚ some of which include a parent’s inability to cope or because of problems in the family. Most of these children will return to their family after a brief stay‚ however‚ many will be expected to leave care and begin living independently between the age of 16 and 18 (Stein and Wade‚ 2000). Past research (for example Barnardo’s
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By the time you’ll read this‚ I’ll be long gone. I want you to know that I’m really sorry for leaving. But‚ please‚ don’t look for me. I hope you guys will one day understand why I took this decision and forgive me for it. I hope you’ll understand that I had no choice‚ I need to rediscover who I am‚ who I really am after everything I did to all of you. I’ll never be able to do that around here‚ surrounded by things and people who constantly remind me of all the wrongs I did. I fear that if I don’t
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Garai Merino Bilbao Leaving Belfast by Andrew Motion Focused on a conflictive time for Belfast‚ Andrew Motion tries to express the devastation that Belfast suffered during the economy’s decline years and the influence that the political issues had in the society. The narrator’s sadness for having to leave his beloved city can be felt all over the poem. The poem was published at a very difficult time for Belfast. Conflicts and violence were present in all the streets. On the one hand
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Leaving the Cave 1. According to the author‚ what do most people think happiness consists of? * Most people think that happiness is consisted of looking good‚ having a nice car‚ nice clothes‚ and a life based on the images and truth of popular magazines and television “reality” shows. According to the author says that people do not know the reality because the materialistic illusion makes people to be happy. 2. In Plato’s myth‚ what takes place in the cave that relates to the material
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Since leaving school today I have realized that my decisions can truly change your life in less than a minute. I would like to apologize to the entire Mother McAuley administration team‚ I know that my behavior did not depict the type of student I have worked extremely hard to become‚ and that you all had to take time out of your day to deal with the situation. To Mrs.McCormick and Mrs.Wilson I apologize for putting their lives and jobs in jeopardy. I have not only disappointed you all ‚ but my family
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This is a short story written by Budge Wilson name “The Leaving”. At the beginning of the story‚ the narrator of the story who is a 12 year old little girl named Sylvie is suddenly woken up in the early in the morning by her mom. On the other hand‚ her mom who is a housewife named Elizabeth asked her to get ready for a trip but she is too lazy to wake up since it’s a Sunday morning. So her mother forces her to wake up and get some clothes together. Once she is ready they leave and begin walking towards
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