researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant reason why companies are paying attention to the customer satisfaction today (Harkiranpal Singh‚ 2006). Similarly‚ researcher
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Understanding Employment Responsibilities and Rights in Health ‚ Social Care or Children’s and Young People’s Settings. 1 . Aspects of employment covered by law Contract of employment Health and safety Discrimination Redundancy and Dismissal Disciplinary procedures Training . 2. Contract of employment Working hours.
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of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their delight. Since most of the quality problems arise due to misunderstood requirements
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How to Manage Employees The competition between the enterprises in the final analysis is competition. How to effectively stimulate the enthusiasm of employees‚ make employees more loyal to the enterprise‚ to finish the work? The competition between the enterprises in the final analysis is competition. How to effectively stimulate the enthusiasm of employees‚ make employees more loyal to the enterprise‚ to finish the work‚ is each enterprise leaders and often pointless to solve a problem. A‚ focusing
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Melissa Green MOTIVATING AND REWARDING EMPLOYEES The processes of motivating employees is one of the most important functions of management. One of the biggest challenges faced by managers is getting employees to do what they are supposed to do (Lane & Rierdan‚ 2001). For some people‚ the rewards that employees receive from the organization are motivation enough for them to work their hardest. However‚ no two people are the same and what serves as motivation for one employee‚ could possibly be
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managers can learn by walking around and having daily contact with line employees that they might not be able to learn from looking at data and reports? Managers reserve time to walk through departments regularly‚ form networks of acquaintances in the organization‚ and get away from their desks to talk to individual employees. The management uses this style at to learn more about the challenges and opportunities their employees were encountering. Through walking manager knows about the employee’s
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realizing that they have to establish an equitable balance between the employee’s contribution to the organization and the organization’s contribution to the employee. Establishing this balance is one of the main reasons to reward and recognize employees. Organizations that follow a strategic approach to creating this balance focus on the three main components of a reward system‚ which includes‚ compensation‚ benefits and recognition (Deeprose‚ 1994). Studies that have been conducted on the topic
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Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information‚ and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data‚ then‚ most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011)‚ “Meeting customer expectations (that is‚ providing satisfiers)
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from Job Insecurity? By: Kathryn anne taylor “All in all‚ researchers have generally regarded job insecurity as ‘an overall concern about the continued existence of the job in the future.’” The negative job- and health-related implications job insecurity has on your organization With the increased effort of organizations to remain competitive while also reducing costs‚ downsizing the employee pool has been a recurring theme in corporate enterprise. As a consequence‚ feelings of job insecurity
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http://green.hotelscombined.com/Gyh-Best-Practices.php II. Books Sinha‚ C.C. (2012) Sustainable tourism: Concepts and case studies in the Philippines caring for nature‚ culture‚ and people. Quezon City: Haribon Foundation. Ofreneo‚ R.E. (2012). Green jobs and green skills in a brown Philippine economy: background country study. Quezon City: University of the Philippines Press Diliman. Galang‚ A.P. (2009). The Philippine environment in the Ecozoic age: Principles of environmental Science in the Philippine
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