What Drives You? A strong sense determination has always been a key part of who I am. I’ve always felt that‚ like driving a car‚ unless you take control of your life and grab the steering wheel‚ you won’t get very far‚ or go in the right direction. In a world full of indecision‚ seldom do you find someone who knows exactly who or what they want to be in life; someone who bears determination‚ dedication‚ and motivation towards their goal. Happiness is knowing one’s potential and acting on it. My
Premium Childhood Learning
The Jiffy Case Key Issues Company: Jiffy’s company culture clearly represents the cause of the biggest issues of this case. Although initially supported by market potential‚ steady increase of turnover‚ strong economic growth and development of new successful products‚ the Baldwin’s private family-owned business philosophy had created several issues: Complete absence of team emphasis and lack of participation of the upper and middle management to the company’s policy-making process
Premium Marketing
Immediate Cash Needs - In 1984 Jiffy Lube (JL) will have $750K due in notes payable. Combined with the new interest payments it will take on from financing 25% of its new franchise news‚ JL will be operating at a loss of $727K. With case on hand of only $139K‚ it will have to come up with at least $750K to pay off the notes due that year. - The company also has $1.4M in on-demand debt which can be called at any time. In reality‚ $1.2M of that debt is to Jiffy Lube itself and Hindman. So of concern
Premium Renting Money Property
Relevant Facts Charlie Green took many steps in creating his service package for his Xpresso Lube. It is centrally located in Austin‚ Texas on the main street near thriving business and a University that are all within walking distance. This centralized location contributes to his success. Charlie was sure to make the implicit services at Xpresso Lube enjoyable while the customer enjoys an espresso while waiting for their oil to be changed. He supported the facility with an adequate waiting area
Premium Coffee Costa Rica Economics
various other services other than lube oil change. It provides for a range of coffees‚ a waiting area with good interiors‚ music system and reading material appealing to different interests. In the core area of operations (lube oil change)‚ Xpresso provides an opportunity to the customers to see an anomaly found in their car. It also provided transportation facility to customers. 2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? The distinctive characteristics
Premium Consultative selling Good Customer service
A) Background of the Company Xpresso Lube is set up by Charlie Green. Charlie is a man of different talent. He has the knowledge of oil-change from his family members and also good in musician. Xpresso Lube was found because Charlie had an unpleasant experience while getting his car oil changed. He witnesses the lube technician was trying to “ripped off” an elderly lady. From that incident onwards‚ it gave him a clear idea of setting up his own oil-change station. From the oil change business
Premium Petroleum Customer service Lubricant
CASE: XPRESSO LUBE 1. Describe Xpresso Lube’s service package? * Supporting facility: Xpresso Lube has a fixed amount of operational capacity because it has a limited number of service lifts – two to be exact. Other components of its supporting facility are tools and equipment‚ an equipment storage area‚ a spacious waiting room‚ chairs‚ a service counter‚ street access and parking. * Facilitating goods: oil‚ filters‚ auto parts‚ coffee‚ snacks‚ cups‚ napkins‚ sugar and milk.
Premium Automobile Customer Customer service
1. ome » 2. Miscellaneous Minit-Lube Case Study By chazume | December 2011 Zoom In Zoom Out Page 1 of 2 Date: September 12‚ 2011 1. What constitutes the mission of Minit-Lube? To provide fast‚ reliable and superior service in a customer friendly environment while ensuring lowest possible prices. 2. How does the Minit-Lube operations strategy provide competitive advantage? A narrow products strategy could be defined as lubricating automobiles that allows the subsequent development
Premium Service Case study Good
Xpresso Lube: Charlie Green‚ owner of Xpresso Lube‚ is not your typical car repairman. A man of many talents Charlie gained valuable knowledge of the oil-change business while working in the special mixtures division of Goodyear. Charlie also learned from his father and brother while working on cars when he was growing up and later supplemented this knowledge by taking formal automotive courses. All similarities between and his fellow mechanics end there‚ however. Charlie also is a professional
Premium Automobile
Case Analysis: Minit-Lube Discussion Questions Directions: Read the case and then answer each question in short paragraph form. A substantial market exists for automobile tune-ups‚ oil changes‚ and lubrication service for more than 250 million vehicles on U.S. roads. Some of this demand is filled by full-service auto dealerships‚ some by Walmart and Firestone‚ and some by other tire/service dealers. However‚ Minit-Lube‚ Mobil-Lube‚ Jiffy-Lube and others have also developed strategies to accommodate
Premium Service system Automobile Service