INTEGRATIVE CASE 7.0 The Plaza Inn OVERVIEW David Bart‚ General Manager of the Plaza Inn‚ received a letter from the hotel association of which the Plaza Inn was a member. The letter stated that the hotel’s service levels did not measure up and that the front desk and reservations‚ two critical departments‚ received the worst ratings among all of the association’s properties. Unless the management of the Plaza Inn could submit a plan for guest service improvement and pass the next inspection
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CASE 11 – SUMMARY The Crestwood Inn is owned by a group of independent investors‚ and is one of the oldest properties in the area. It has a total of 116 rooms with basic amenities‚ and does not have a restaurant or pool. There have been periodic renovations at the Inn over the years‚ and the cost of the rooms is at an average of $100‚ which is on the low end of the market price‚ and an occupancy rate of 70% because of its location‚ at a convenient distance to the local horse racing venues. Unlike
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There is an array of things that are assessed in starting a successful business. When viewing the success of Dale Northrup who decided to open the Percy Inn in Portland‚ Maine‚ after being a critic and editor for hotels and cruise ships all over the world‚ it becomes very apparent that a great deal of work goes into starting a successful business. A business owner must first determine the reasons in which they want to start a business. The owner must determine what entrepreneurial characteristics
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the restaurant keeps doing a good business. The Old Yarmouth Inn Restaurant and Tavern In Cape Cod in Yarmouthport is the Old Yarmouth Inn Restaurant and Tavern. It was built in 1696 and today it is a high quality restaurant and tavern. It is a two story white colonial structure with an attic and a basement. There is an inn‚ three distinct dining rooms and an informal tavern. The Old Yarmouth has the distinction of being the oldest inn in America. Interestingly enough before the Civil War the owners
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* Knight * Leader of pilgrimage * Wore tunic stained with dark marks from his armor * Possessed fine horses but not gaily dressed * Most distinguished one‚ leader * Man of chivalry‚ truth‚ honor‚ generosity‚ courtesy * Noble hero‚ honored for noble graces * Was there when they took Alexandria (city in Egypt) * Traveled to North America * Lost at Granada * Visited Russia‚ Prussia‚ Lithuania * Traveled along Mediterranean
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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As a business entrepreneur my investments have focused into the hotel industry. One of my biggest goals is to build and open my own hotel to start my own business. I have done some research and I find myself well suited to be able to operate a franchised brand hotel. I have a well thought out strategy that will help me become successful in the lodging industry. Within this paper I will allow myself to guide you through the steps I will take to follow and accomplish this goal of mine. A franchise
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concentrated on managing 3 specific types of Marriott properties: Fairfield Inns‚ Courtyards‚ & Resident Inns * Fairfield & Courtyards: offered typical variety of hotel rooms * Residence Inns: offered “suite arrangements” that incl. a kitchen‚ sitting room‚ & 1 or 2 bedrooms * Courtyards: typically had a restaurant (the other 2 did not) * Fairfield & Residence Inns: had a gatehouse area that served complimentary breakfast * Because 3rd
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player‚ Home Inns & Hotel Management‚ reported an average occupancy rate of 85%‚ compared with 91.1% in 2007. 2 In a sign that the worst of the global slowdown may be over for the Chinese budget hotel sector‚ occupancy for Home Inns was 92.4% for the Second Quarter of 2009‚ compared to 88.2% for the same period in 2008‚ and to 82.6% in the First Quarter of 2009 (Exhibit 2). 3 Budget hotel chains feel more and more confident‚ the large ones –Home Inn‚ Hanting
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General Location Garden Plaza Hotel & Suites‚ 103 Belen St. Paco Manila History A Young Hotel with a Glorious Past It was 1946. People were still recovering from the ravages of war when a Swiss gentleman named Emil Landert opened the Old Swiss Inn Restaurant along Dewey Boulevard (Roxas Boulevard) near the corner of United Nation Avenue. Many thought that it was not the right time to open a business but Landert preserved armed with the right combination zest‚ talent and vision. The late Landert
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