GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they are limited by a number of constraints. Services enhance performance and
Free Information Technology Infrastructure Library Information technology management
countries of your choice‚ how a manager would deal with a brand that needed: a. Reinforcement (10 marks) b. Revitalisation (10 marks) c. Retirement (5 marks) You may use different industries and markets for each part of this question if you wish. 5. Using a brand and market of your choice‚ illustrate how marketers should use all elements of the marketing mix to enhance customer-based brand equity‚ adopting a rational and/or emotional route. Use the principles of the CBBE
Premium Brand management Brand Management
Questions: 1. Who is telling the story? What are your impressions of the narrator? Would he be a friend of yours? Why‚ or why not? (minimum 4 sentences) 2. What kind of reading does Holden enjoy? What authors and types of stories do you enjoy? What is Holden’s criterion for a really good book? Does Catcher in the Rye meet this criterion for you? (minimum 4 sentences) 3. On page 27‚ Holden says‚ “You take a very handsome guy… and they’re always asking you do them
Premium 2000 albums Question What Happened
Sikhism is one of the most ancient religions of India and the believers of this religion are called Sikhs that means disciples. The founder of Sikhism was Guru Nanak. Sikhism stands for casteless society and preaches thahe Holy Book Of Sikhism is Guru Granth Sahib Guru Gobind Singh declared before his departure to the heavenly abode that this Holy Granth would be the spiritual guide for Sikhs. Guru Gobind Singh made Khalsa (Sikh common wealth)‚ a full-fledged nation and taught them to perform
Premium Sikhism Sikh Guru Granth Sahib
Assignment 2 Due Date: Feb 3rd‚ 2014 (Mon) by 5:00pm. 1. Consider the following two bond issues. Bond A: 5% 15-year bond Bond B: 5% 30-year bond Neither bond has an embedded option. Both bonds are trading in the market at the same yield. Which bond will fluctuate more in price when interest rates change? Why? The 30 year bond will fluctuate more in price. This is because of the sensitivity factor of bonds. The longer the bond is the more delayed the full payment is at the end
Premium Bond Debt Bonds
EVALUATE 1. The following are activities that are related to education‚ except; A. reporting B. oral examination C. writing composition D. playing computer games 2. The person who is responsible in the integration of technology in classroom instruction; A. engineer B. student C. teacher D. janitor 3. Educational /technology 2 is primarily concerned with: A. Integrating technology into learning only B. using computer for gaming purposes C. integrating technology into teaching and learning
Premium Education Information technology Teacher
Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
Premium Health care Health care provider Patient
questionnaire‚ you need to submit your questions and answers to the dropbox. Follow these instructions to do so: 1. After you have submitted your questionnaire‚ you will receive an email with a copy of your answers. Open the email and copy all of the questions and answers. 2. Paste the questionnaire questions and answers that you just copied from your email into this document. 3. Save your assignment as lastname_Unit1_assignment.doc. Paste Your Questions and Answers Below: can take to
Premium Management Education Strategic management
99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
Premium Sales Customer service
Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
Premium Management Customer service