Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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Physical abuse – is when someone hurts or injuries another person on purpose Signs and symptoms Cuts Bruises Burns Grip marks Black eyes Unusual pattern or location of injury Sexual abuse - refers to any action that pressures or coerces someone to do something sexually they don’t want to do. Signs and symptoms Pain‚ itching or bruises around breasts or genital area Torn‚ stained or bloody underclothing Sexually transmitted diseases Vaginal/anal bleeding Pregnancy Emotional/psychological abuse- is
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Adult acne Acne Acne‚ often called pimples‚ is common and harmless. Acne is inflamed sebaceous glands in the skin that appears as a rash. Often‚ acne on the face‚ chest and back where sebaceous glands are larger than in other parts of the body. Acne is not due to poor hygiene. It is possible to get rid of acne‚ although it may take some time. People of all ages can get acne‚ but it is most common in adolescence. There are hormonal changes of puberty that generates more sebum of the sebaceous glands
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Dear sir/madam‚ I am writing to you in response to your extremely biased and unfair newspaper article on Educating Essex. Your harsh report portrayed young adults as dumb‚ overdramatic and stubborn. When in reality the majority of young adults are hardworking‚ successful and determined. I am shocked by the way you have portrayed the young adults of Passmore School to the nation. You refer to one self confident girl as a ‘panda-eyed teenager’. Did you know 56% of teenagers feel that the media’s advertisement
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Adult learning is a complex subject that in recent years has become more of a necessity than a personal pursuit. There are three factors present in the American society today that necessitate the need for adult learning. These factors are: Dramatic changes in demographics‚ the global economy‚ and technology. (5) Demographics are concerned with growth and development of adult learners and emerging groups of learners with special needs. There are more adults in our society than ever before and the
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Community Based Adult Education A. Global Assessment of Community Based Adult Education. This includes most important contributions they can make to society in the face of what are considered the most significant challenges of the 1990’s. Who are the customers and how can they best be served? Which of the philosophies of adult education are most evident in each case? Adult educators in community based development identify with a specific content area or with a specific clientele. For
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CIVIL PROCEDURE 3. Rule 1 – General Provisions Civil Action - One by which a party sues another for the enforcement or protection of a right‚ or the prevention or redress of a wrong. It may either be ordinary or special. (§3(a)) Criminal Action - One by which the State prosecutes a person for an act or omission punishable by law (§3(b)) Special Proceeding - A remedy by which a party seeks to establish a status‚ a right‚ or a particular fact (§3(c)) Instances where the Rules of Court
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STANDARD OPERATING PROCEDURES 13 November 2013 AA01 PART 2 – PROJECT WORK STANDARD OPERATING PROCEDURE 1. Introduction a. Induction of new workers Philosophy ABC Kindergarten (ABCK) follows the philosophy and guidelines from the Ministry of Education for the Education of Young Children to offer a high quality early childhood program that provides a safe‚ healthy‚ and nurturing environment. ABCK is accredited through the Ministry of Education for the Education of Young Children. In
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Physical abuse and mental abuse exist in a lot of relationships today. Many relationships fall apart due to the level of abuse that is present in the relationship Abuse has many forms. Abuse can be physical‚ mental‚ and emotional as well. Abuse can scar a person for life and is very dangerous. It is important to identify abuse in its early stages and to combat its effect and leave the relationship immediately or seek counseling immediately to resolve the issue. Physical abuse is a very
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WHAT IS “STRESS”? “…a physical‚ chemical‚ or emotional factor that causes bodily or mental tension and may be a factor in disease causation” Merriam-Webster dictionary WHERE “STRESS” COMES FROM? KIND OF “STRESS” Positive stress • • • • • • Work promotion Marriage New baby Perfect golf game Graduation …. Negative stress • • • • • Financial difficulty Traffic Illness Loss of job Death of a family member • … IMPACT OF “STRESS” ‘Touching’ Therapy
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