IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However‚ one of the things all our businesses have in common is confident and talented people who deliver the best products‚ service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This
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Project Proposal Sheet 1.0 Idea HANA KIMI CO. would like to adopt an online Supply Chain Management System (SCM) whereby the customers may buy company ’s products online via company ’s website and able to track the status of the order including the availability of the stocks by integrating the Online Sales System with the company ’s Inventory‚ Manufacturing and Production System. 2.0 Type of Project √ Revenue Generating √ Cost Savings 3.0 Type of System Horizontal:
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Implement Operational Plan Unit code : BSBMGT402A Created by : Rupali Crown Institute and Busines Technology 1 Section : 1 Implementing operational Plan Developing an operational plan involves number of steps that identify what the team needs to achieve its goals . Resources needed to successfully carry out the tasks such as : goods and services to be purchased‚ human resources ‚ physical resources including facilities and equipments ‚ financial resources ‚ stock requirements and requisitions
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Capital Punishment: Ongoing Debate Capital punishment has been in circulation from very ancient times. It was used to punish thieves and liars or those disloyal to their country. It was carried out in a barbaric way before; lopping off heads‚ feeding people to animals‚ or burning at a steak. Even back in those ages‚ people were protesting it at a small level. They knew it was cruel‚ but the way it was carried out did not change much because if people questioned it‚ they might end up being killed
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Assignment (Prof. Kripa Shanker) Books on decision making or operation research The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt‚ Jeff Cox and David Whitford (Jun 2012) Operations Management (Operations and Decision Sciences) by William Stevenson Project Management wMSProject2007 CD and Student CD by Erik Larson and Clifford Gray Statistical Techniques in Business and Economics (Mcgraw-Hill/Irwin Series Operations and Decision Sciences) by Douglas Lind‚ William Marchal
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response to the significant changes in the restructuring of Human Services involving the merging of Centrelink‚ Medicare and the Children Support Agency‚ the CRS team unit is proposing a change in service delivery for job seekers. Feeling the pressure from recent changes including; shortage of staff due to relocation to Centrelink‚ external pressures from funding bodies and competition with private providers of employment support services‚ the team believes that the proposed change‚ a group program‚ will
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Jennifer Purifoy April 30‚ 2001 Page 1 of 3 Executive Summary for The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt The heart of this story is based around the life of Alex Rogo‚ Plant Manager for Uniware a division of Unico. After a very upset customer approaches Alex’s boss‚ Bill Peach‚ he is given an ultimatum to turn the plant around in three months. Due to the limited amount of time available‚ there are not many outside tools available such as consultants‚ surveys‚
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1.1: Discuss models of strategic change. John P Kotter’s Model: Kotter’s refer leading model for considerate and managing transformation. Each step reflects people’s reaction and methodology to change. Kotter’s eight step model can be define as‚ 1. Generate Sense of urgency: Sense of urgency build importance of work and motivates people do work in a real way. Target is achievable before timeline and impact on production and profit. 2. Build the guiding team: Place competent people in their position
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results‚ might try to reposition Nissan on the variable of safety. Repositioning would involve improvements in the safety features of the automobile (in the design and manufacturing departments)‚ a promotional campaign to inform consumers of these changes (marketing)‚ public relations releases announcing the results of new safety tests when they favor the company‚ and an overall company focus on safety. Such a strategy includes informing all employees about the new approach and rewarding those who
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Lewin ’s three step model of organizational change? Kurt Lewin‚ a noted social psychologist‚ developed the three step model of organizational change. The three steps are Unfreezing‚ Changing‚ and Refreezing. Unfreezing involves melting resistance to change by dealing with people ’s fears and anxieties so they can be more open to the change. People are given new information that makes them aware that the status quo is unacceptable and that some type of change is required. Change is departure from
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