OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Case Study Analysis- Zara ABSTRACT This paper is based on case study on operation management and positioning strategy of Zara‚ one of the world’s fastest growing manufacturers of fashion clothing. Also a world leading fashion retailer brand of Inditex. The case study outlines how Zara transforms from a local clothing retailer it into a global successful brand. It addresses few components in the case study‚ such as the products and process control and integrate business model used in Zara. The case
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QM 300 Midterm Part I 1. Project management: a) Is the planning‚ scheduling and controlling of project tasks to meet objectives. b) Is used primarily in construction and public works. c) Requires less communication than ongoing process management. d) Focuses on well-understood‚ unambiguous tasks and relationships. Using the following project‚ with activity times estimate in days and a critical path of CH-J-K‚ to answer the next 3 questions: Activity A B C D E F G H I J K Immediate Predecessor
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Operations Management in INSURANCE SECTOR Q. How to measure operational efficiency in service industry? Ans-Insurance companies use KPI indicators to measure operational efficiency and ensure optimum standards. The secret to success for an insurance company is providing the right product‚ having the right people selling and managing risks associated with it. Insurance organizations use and act on metrics to avoid unnecessary risks. Following are the Key Performance Indicators (KPI) that insurance
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small but meaningful ways each day. Procter & Gamble has become one of the most important International players as a consumer product manufacturer based on revenue production and industry market share. Their net profits span over $ 82.559bn and $15.818bn in operating income according to P&G 2011 annual report. As such a big International consumer product manufacturer‚ P&G encounters a lot of problem solving in their everyday activities like: innovation‚ operation management‚ marketing and many others
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10 Principles of Financial Management The 10 simple principles that do not require knowledge of finance to understand. However‚ while it is not necessary to understand finance in order to understand these principles‚ it is necessary to understand these principles in order to understand finance. Keep in mind that although these principles may at first appear simple or even trivial‚ they will provide the driving force behind all that follows. These principles will weave together concepts and techniques
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2013 OPERATIONS MANAGEMENT PROJECT REPORT Letter of Transmittal: Sir Jawad Bhatti‚ Subject: Operations Management Report on Lux Soap Respected Mr. Jawad Bhatti‚ We present to you our Report on the operation management of Lux‚ a part of our term report. The preparation of this term report was a challenging task but it provided us with the much-important knowledge about the operations of Lux soap. We have put in great efforts in the preparation of this report and have tried
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How to identify and discern a person-07102012 We are ministering and talking to people all the time. We are meeting people everywhere and anywhere. We talk about fellowship‚ it is people; we talk about church‚ it is people. When we talk about business‚ we are meeting with people. When we go shopping we are meeting people too. So‚ all the time we are in contact with people. That is why we need to know how to discern. If we don’t discern we touch the live wire. When we touch the live wire we can
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Case chapter 10: Wolf Motors. 1: What recommendations would you make to John Wolf with respect to structuring the supplier relationship process for the Wolf Motors dealership network? Recommendations for Wolf Motors in order to be able to structure their supplier relationship process are: ❖ They should consider a centralized materials management system to study‚ calculate and make the decisions on what will be bought for each of the 4 dealerships instead of allowing each dealer to do
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Drive-thru locations and four fully booked Mobile Cafes by the end of the third year. * Gross Margin of 45% or more. * Net After-tax Profit above 15% of Sales. Vision To be the preferred destination of beverage drinkers. Mission * Provide customers the finest quality beverage in the most efficient time. * Provide community support through customer involvement. * Operate and grow at a profitable rate through sound economic decisions. Company Ownership * Limited Liability
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