I. Current Situation (1991-1993) 1. History of IBM: IBM is a multinational corporation that started its activities in 1911. But its origins can be traced back to 1890‚ during the height of the Industrial Revolution. It was first known as the Computing-Recording Company‚ and then in 1924‚ it took the name of International Business Machines. Nowadays‚ this multinational company is known as the ¡§Big Blue¡¨ 2. Mission statement IBM main activity is to find solutions to its wide range of clients
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FINAL PROJECT REPORT ON PERFORMANCE APPRAISAL AT VERKA MILK PLANT‚ SANGRUR Submitted for the partial completion of the degree of Master of Business Administration at INTERNAL GUIDE: SUBMITTED BY: Mrs. Sheetal Singla Kanwar Pal Singh Roll No.1172569
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an organization. Customer’s‚ who are satisfied‚ come and continue to buy the products and services of the organization they also recommend the products to other buyers. Acute measurement of customer satisfaction helps in identification of the gap between the customer expectations and real performance of the product supplied by the organization. If the customers are not satisfied with the products and services of the organization‚ the reasons for dissatisfaction are identified and timely corrective
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QUESTIONNAIRES A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives
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NISSAN SALES & SERVICE WAY BPM case study user [Nissan] 22-Feb-12 Case Study: NISSAN SALES & SERVICE WAY Current Strategy: The PEST Analysis of Indian automobile industry clearly indicates the strategic importance of Indian automobile industry in the global arena. This is one market which can change fortunes for any automobile company including Nissan. Nissan realized this and decided to enter the market
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Jack Johnson was beginning to realize that retaining long-term customers was becoming a challenge. During a delivery run yesterday‚ driver Joe Stevens had noticed a competitor’s sales manager talking with the general manager of Saver Superstore‚ one of JBI’s largest customers. Then‚ that morning‚ Johnson’s sales manager‚ Marsha Ketchum‚ had mentioned that‚ during her visit with the same general manager on Wednesday‚ he was starting to make some noises about wanting to negotiate a lower price
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101 Manage customers for profits not just sales) Benson P. Shapiro‚ VKastuh Rangan‚ Rowland T. Moharty‚ and Elliot B. Ross (rl3 High sales volume does not necessarily mean high income‚ as many companies have found to their sorrow. In fact‚ profits (as a percentage of sales) are often much higher on some orders than on others‚ for reasons managers sometimes do not well understand. If prices are appropriate‚ why is there such striking variation? Let’s look at two examples of selling and pricing
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History‚ development and growth: International Business Machines (IBM) Global Services in operating in a changing environment‚ Sine December 1996‚ when IBM established IBM Global Services (IGS)‚ had achieved outstanding business result.IGS had grown faster than the industry‚ and IBM Global Services was then widely recognized as the largest computer services company in the world. Being led by its CEO Mr. Gerstner‚ IGS is facing a changing tide where they must make a strategic decision to either
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Sign In | Sign Up Home Q&A Economics Sales And Customer Service Connect with Facebook See what questions your friends are asking today. Legacy account member? Sign in. Frequently Asked Alfred Marshall Average Total Cost Budget Deficit Business Economics Canadian Economy Consumer Price Index Consumer Spending Consumer Surplus Consumption Function Cost Benefit Analysis » More Demand Curve in Economics
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Section 1: IBM is a public company which operates in the industries of computer hardware‚ software and IT services. It is a large American multination corporation with headquarters in Armonk‚ NY. The IBM Corporation grew out of a merger between three companies and created a long history of innovation. On June 16‚ 1911 Charles Ranlett Flint forms the Computing-TabulatingRecording Company as a merger between the Tabulating Machine Company‚ the International Time Recording Company and the Computing
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