What is hospitality? * «The friendly and generous reception and entertainment of guests‚ visitors‚ or strangers * Relating to or denoting the business of entertaining clients‚ conference delegates‚ or other official visitors * “The relationship between the guest and the host‚ or the act or practice of being hospitable. This includes the reception and entertainment of guests‚ visitors‚ or strangers.” Grecan Hospitality “Hospitality was a way of honoring the gods‚ which was so essential
Premium Existence The Guest Philosophy of life
Source: Hospitality - Your Keys to Success. Lanny Hass‚ Rob Hawk. NC Cooperative Extension. Hospitality: The Guest Pays the Bills The landowner who offers his property for use by those who pay a fee is in the “hospitality” business. It is important that the customer receive the attention and service that will keep him or her coming back as well as telling others about the business. Customer service problems can be generally prevented or solved by attention to 4 areas: 1. 2. 3. 4. Providing
Premium Customer service Customer Service system
International Journal of Business and Management; Vol. 9‚ No. 3; 2014 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Ethics in the Hospitality Industry: Review and Research Agenda Mouna Knani1 1 Faculty of Business Administration‚ Laval University‚ Canada Correspondence: Mouna Knani‚ Faculty of Business Administration‚ Laval University‚ Quebec‚ QC‚ G1V 0A6‚ Canada. E-mail: mouna.knani.1@ulaval.ca Received: October 9‚ 2013 Accepted: January 6‚ 2014 Online
Premium Ethics
Contemporary Hospitality Industry Abstract As a Consultant manager of a hospitality consulting company‚ I have made this report to throw light on the hospitality industry. This report aims to provide information to all those new and aspiring owners’ of the hospitality business who aims to know the pros and cons of hospitality industry. I have made a genuine effort to include the present day hospitality industry scenario‚ its structure‚ the strength and weaknesses of the industry
Premium Hotel Hospitality industry
supplychainstrategy A Newsletter from Harvard Business School Publishing and The MIT Center for Transportation & Logistics Article Reprint No. P0504C Metrics That Speak to the C-Suite by Loren Gary 119 For a complete list of Harvard Business School Publishing newsletters: http://newsletters.harvardbusinessonline.org For reprint and subscription information for Supply Chain Strategy: Call 800-988-0866 or 617-783-7500 http://www.supplychainstrategy.org For customized and quantity
Premium Supply chain management Inventory
such as corporate hospitality come under this understanding because of the fact it masks the relationship of companies and their clients. Though it boosts productivity and promotes better relationships it is nevertheless a means of covering up failures and misunderstandings and promotes closeness between companies and clients. In discussing corporate hospitality‚ one can assert that its importance is immense because of the fact that it ameliorates relationships at the business level and does its
Premium Globalization
CONTENTS: LO1 1.1 Current scale‚ scope and diversity in hospitality industry (P1)……………………….2 1.2 Structure of different hospitality organizations (P2)……………………………………...6 1.3 Hospitality role and professional bodies (P3)…………………………………………………8 LO2 2.1 Staffing requirements for different hospitality industry (P4) …………..……………10 2.2 Role‚ responsibilities and qualification required for hospitality staff (P5)……..11 LO3 3.1 Operational‚ managerial and legislative issue resulted from recent developments
Premium Hotel Hospitality industry Organizational structure
HISTORY OF HOSPITALITY Overview The history of the hospitality industry dates all the way back to the Colonial Period in the late 1700s. Things have changed quite a bit since then; the hospitality industry has experienced significant development over the years as it has faced World Wars‚ The Depression and various social changes. The industry as we know it today began to take form in the early 1950s and 60s‚ leading the way for growth into the dynamic industry we know today.(1) Origins Caring
Premium Middle Ages Europe Dark Ages
innovation strategies are not inclusive to all countries but vary in each country. To minimise the situation within these countries many firms in particular small business see innovation as a high financial commitment that may also be very risky to the business operations. The reason for this tendency is due to the limited hospitality innovation studies needed as a foundation to support management’s perception of the theory. The availability of studies has the ability to encourage innovation that
Premium Innovation Economics Entrepreneurship
Just like all controversial topics there are many pros and cons to everything. When talking and discussing about unions in the hospitality industry I feel that they bring more negativity to a work place then positive. I am against them and think that the industry works perfectly fine without them out. One of these negativities is that they have the three strike system for their workers. If you do something (for example late to work) you receive a warning. If you are late to work two more times
Free Discrimination Gender Strike action