Introduction to Hospitality and tourism Lecture 1 Tourism : Activity of people taking trips away from home and the industry which has developed to cater to/support the needs of tourism. (does not include migrants‚ PR‚ illegal immigrants) History of tourism * Early travellers travelled for: 1) curiosity 2) food and hunting (survival) 3) trade (trade routes formed – silk
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Human Resource Management (HRM) is defined as a management function that deals with the recruitment‚ management‚ and development of employees in order to maximize their potential and roles in the company or organization. Not only is it utilized in personnel management but also in manpower‚ organizational‚ and industrial management. It is previously referred to as personnel management. Its functions include: Job analysis and planning‚ determining the specific personnel needs of a certain job.
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Programme: Higher National Diploma (HND) in Hospitality Management Unit Title and Number: Finance in the Hospitality Industry (Unit 2) QCF Level: 4 Table of Contents INTRODUCTION: .................................................................................................................. 3 P 1.1 .................................................................................................................................................. 3 P 1.2 ....................
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Part a Problem The HR problem that I am going to highlight in this organisation is the lack of promotion and opportunities to develop. Many of the employees who have worked for the company for many years have seen no promotional opportunities arise. The employees are all very committed and dedicated towards their jobs but are now beginning to find going to work lacklustre and boring as the work is no longer challenging. This is causing a huge lack of motivation from the general workforce. All employees
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As the Assistant to the HR manager‚ I would make a mandatory requirement that all incoming employees must complete a new program that was created by me with in their first 90 days. This program would be designed to ensure that our new talent understands the importance of working together. My program would include these three key principles of working together. The first principle would be on how to effectively communicate as a team. It is very important when working together as a team that all vital
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line managers in accomplishing the basic goals. HR managers are generally staff managers. Line Authority The authority to direct the activities of the people in his or her own department. Implied Authority The authority exerted by virtue of others’ knowledge that he or she has access to top management. Functional Control The authority exerted by a personnel manager as a coordinator of personnel activities. Employee Advocacy HR must take responsibility for clearly defining how
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HOSPITALITY IN THE GLOBAL VILLAGE The world has reduced to a global village. It is no more just defined by countries and continents. People are connected across the globe through the Internet and World Wide Web. On the Internet‚ physical distance is even less of a hindrance to the real-time communicative activities of people‚ and therefore social spheres are greatly expanded by the openness of the web and the ease at which people can search for online communities and interact with others
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July 13‚ 2012 Subject: Termination of an Employee It has been brought to my attention that one of our employees has been demonstrating mediocre performance and has a reoccurring attendance problem due to her child-care situation. A request to HR has been made to “ divest “ the organization of this “ problem employee.”( The first recommendation of legitimate termination is Involuntary Termination. (These are terminations resulting from employment problems such unsatisfactory performance‚
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Suppose you were assigned to write job descriptions for a shirt factory in British Columbia employing mostly Chinese immigrants who spoke little or no English. What methods would you use to collect job analysis data? Answer: When choosing a method‚ HR managers should consider time‚ cost and human efforts included in conducting the process. Taking these criteria into consideration‚ I would use the Observation Method. As a job analyst I would observe the employees and record all their performed and
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for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years ’ experience‚ Emerald Group Publishing is a leading independent publisher of global research with impact in business‚ society‚ public policy and education. In total‚ Emerald publishes over 275 journals and more than 130 book series‚ as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization
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