Individual Client System The client is a Caucasian 54 year old Veteran who has been married for 27 years to his wife‚ who is now his primary caregiver. They both have two daughters who are currently in college in north Florida. The Veteran served in the Air Force from 1983-2004 and achieved his Master’s degree in Science Management during his active duty. The Veteran was diagnosed with Multiple Sclerosis (MS) in his mid-twenties while serving in the Air Force. With this MS diagnosis‚ the Veteran
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How to Deal With an Angry Customer as a Hotel Front Desk Agent By Tamara Davidson‚ eHow Contributor ‚ last updated August 14‚ 2011 Angry hotel customers may walk into the hotel with prior stress. Angry customers are probably the worst part of a customer service job. You need to consider several factors when dealing with angry hotel customers. Simply fixing the problem won’t cut it. You must first sympathize with the customer. After the guest realizes you are on his side‚ his anger will often
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How to deal with an alcoholic relative? Personally I don´t have any experience with alcoholic relatives so I researched in some Internet pages‚ first I’m going to tell you what is exactly alcoholism: Alcoholism is an illness that comes when a person is dependant of alcohol and the person cannot leave it for more than few hours it brings both physical and physiological problems. The mechanisms that cause alcoholism are different for each person but they can be the social environment‚ personal issues
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“ No Deals” District Attorney Kathleen Rice proposed the “No Deal” policy in hopes of giving less chances to people who were arrested for drunken driving and that have had previous convictions for the same offense. The punishment for endangering another human being should without a doubt fit the crime. The question is what is the difference between the casual drink and the people who over do it with their alcoholic beverages? Most people would argue that Kathleen Rice is single handedly attacking
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How Does the UPS Tracking System Work? Posted by The Fox on March 8‚ 2012 UPS is one of the largest mail shipment companies in the world. Every day‚ UPS handles and delivers nearly 15 million letters‚ parcels‚ and boxes to individuals and companies in well over two hundred countries all over the world. It is simply amazing how such an international giant manages to track and transport such a large amount of mail. Following is an overview of how the UPS tracking system works. When a person delivers
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How to deal with angry customers The answer is to be patient Every business encounters angry people. Not disappointed or confused‚ but actually angry. Here are a few steps you might want to try: •Acknowledge the anger. You don’t have to agree with it‚ but in order to have a chance at making it go away‚ you need to empathize with the person’s anger. You cannot sell something (even a solution) nor can you negotiate with an angry person. •Talk more quietly and more slowly than the person
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pH and Living Systems I. Purpose: To observe the effects of pH change on an organic molecule. II. Materials: pH paper Droppers Ammonia Beakers (50ml) Paper towels water Glass stirring rods lemon juice forceps III. Procedure: Part 1: Initial pH testing 1) First use the wide range pH paper to test the pH of the liquids given. 2) When you test with the wide range paper first (which reads pH from 0-13) be sure
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No More Boomerang by Kath Walker explores the struggles that the Aboriginal people had to face while adapting to the white way of living. The poem describes the difference between the life of an Aboriginal before and after the British colonization of Australia and how it is slowly changing for the worse and how their traditions and values are being replaced by the Western civilization and the white way of living. The emotions that are conveyed in the poem are of hatred and fearfulness towards the
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Minimum of Two reveals that those who confront their problems deal more successfully with them. Discuss By Rachel Lynch As readers‚ we learn over the course of the short stories found in Minimum of Two that those who confront their problems are almost always able to move forward while the character that don’t remain stuck in the past. Winton’s characters often struggle with overcoming struggles found in everyday life‚ and how they handle these problems is central to Minimum of Two. In ‘Gravity’
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We meet new people every day. Most of them will become our friend because we teenagers easily bloom into friendship with others. Sometimes‚ we will face some peer pressure. So‚ we must learn how to deal with it. First‚ we must know how to say "no". We should not have the thinking of carrying out the destructive activities‚ if not we are going to be addicted. We must also say "no" to those who invite us to play truant. We should not be easily influenced by others. Get help from someone we trust
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