1) The first woman president of India -- Smt. Pratibha Patil 2) The first lady to become "Miss World" -- Rita Faria 3) The first woman judge in Supreme Court -- Mrs. Meera Sahib Fatima Bibi ...4) The first woman Ambassador -- Miss C.B. Muthamma 5) The first woman Governor of a State in free India -- Mrs. Sarojini Naidu (1925) 6) The first woman Prime Minister -- Mrs. Indira Gandhi 7) The first woman to climb Mount Everest -- Bachhendri Pal The first woman to climb Mount Everest
Premium India Indian National Congress
Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
Premium Customer service Sales Customer
Communicating Effectively Worksheet Answer the following questions‚ using information from this week’s readings. Respond to each question in 100 to 200 words. 1. Briefly explain the seven elements of the speech communication process. How do these elements determine a speech’s success or failure? Speaker- A person who is presenting an oral message to a listener. There are three things we need to consider about a speaker. His/her motivation in presenting the presentation‚ credibility as a
Premium Communication
Some barriers that prevent us from listening effectively are trying to listen to more than one conversation at a time. You are not interested. Not focusing on the conversation. Sympathizing rather than empathizing. To over come these barriers would be instead of trying to listen to more than one conversation at a time try to focus on one conversation first then focus on the second conversation after the first one is finished. And try to have conversations in a least distracting environment. With
Premium Attention People Person
Riddle : How do you eat an elephant? Solution : In man-size bites! This riddle serves to remind ourselves that being overly ambitious or unrealistic‚ to go for too much‚ more than can be handled at any one go‚ is not going to get one very far! Every vision is the result of an extended period of hard work‚ of a series of tasks or objectives‚ stacked up in a structured way. Realising the vision requires devotion to and successful execution of each and every one of these tasks. But first‚ how this
Premium Nutrition Obesity Health
Difficult Conversations By Justin Pinkerman If you’ve ever had to fire someone‚ reject a request for a raise‚ or give a negative performance review‚ then you have firsthand knowledge of the stresses surrounding difficult conversations. These conversations are filled with tension‚ tend to be emotional‚ and threaten to blow up if the wrong words are chosen. Anticipating the unpleasantness‚ we are tempted to handle them indirectly or avoid them altogether. However‚ as author Holly Weeks writes‚
Premium Emotion Management Anger
Communicating effectively Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea‚ information‚ or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended. Many of the problems that occur in an organization are • the direct result of people failing to communicate • processes that leads to confusion and can cause good plans to fail
Premium Communication Nonverbal communication Writing
A Difficult Decision Abstract Decision making is one of the hardest things a human being can do for themselves. The decisions people make‚ they do to either better themselves or worsen themselves. Decision making could be: what college someone’s going to or making a big change in their lives like moving. Others would make a bad decision‚ whether it’s ignoring good advice or going as far as doing drugs. Some people would make decisions because of the situation there in and is an impulse decision
Free Decision making English-language films The Police
what matters most. The book provides information on how to have hard conversations‚ improve listening and problem solving skills. It is applicable in our personal and business life. Essential Information: Difficult Conversations How to Discuss What Matters Most Stone‚ D.‚ Patton‚ B.‚ & Heen‚ S. (1999) New York‚ New York: Penguin. ISBN0-670-88339-5 Outline of the Thesis: General Subject Matter: Business communication Theme: Communication during uncomfortable conversations. Thesis:
Premium Problem solving Active listening Feeling
Book Summary: Difficult Conversations – How to Discuss What Matters Most – Written by Douglas Stone‚ Bruce Patton and Sheila Heen I decided to profile this book because it is packed with relevant information on handling Difficult Conversations. Difficult Conversations happen in all areas of life – think about your relationships and work. This book is very relevant if you are responsible for other people. I recommend highly you read it if you are a leader and/or a manager of any group. What makes
Premium Problem solving