EasyJet is originally discovered by a Greek named Sir Stelios - Loannou in 1995. Initially‚ they started off with two leased aircraft that only flied from Luton to Edinburgh and Glasgow. (Jones‚ 2007) In 1996‚ they replaced the leased aircraft by purchasing four second-hand aircraft. They contracted to buy 12 brand new 737s from Boeing in 1997. They successfully bought 40% of Swiss charter operation‚ Tea Basel AG in 1998.( Sull‚ Kuemmerle and Cabral‚1999‚20-38) In the year 2000‚ easyJet succeeded
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INTRODUCTIONS EasyJet was founded by Haji-Loannou in 1994. EasyJet‚ the company‚ is a low cost airline‚ looking to undercut traditional carriers that were already known and established in the industry. Originally‚ the company ran its operations absolutely on direct phone sales. In April 1998‚ EasyJet went online. It was a shaky start but one that would grow into a stable foundation. Since its launch‚ the site had taken more than 800‚000 bookings by March 2000. By September 2000‚ 85% of total
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Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
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The Low-cost Orange Flying Machine: The Case of easyJet Introduction The colour orange is increasingly becoming synonymous with the firm easyJet as it has become one of the world’s most profitable low-cost airlines (Alamdari and Fagan‚ 2005). This paper examines the basis of their success and argues firstly‚ that easyJet from its inception essentially adopted and stayed with the original low-cost model that was pioneered by Southwest airlines in the USA. Moreover‚ this is a model that has served
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The Changeable Nature of Air Transport Markets Air transport markets are very changeable by nature. The aviation industry in general is usually the first industry to be affected by periods of economic instability and recession and the last to rebound back. Two markets that this report will focus on are that of Fractional Ownership Markets and Cargo Markets. Fractional Ownership Market This involves more affluent customers purchasing a share of an aircraft. It gives these customers/owners
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Market Structure of Airlines including a Market Structure Table Each business that operates provides goods of some nature‚ public‚ private common resources‚ or natural monopoly. To provide these goods to consumers and make money businesses are subject to Supply and Demand costs of labor as well as the Market Structure of its competition. Using knowledge in all of these aspects of economics it is apparent that Airlines are subject to these factors as well‚ how the economy works can be analyzed
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T h e B r i t i s h A i r w a y s s e r v i c e d e l i v e r y p r o c e s s God save the Queen! Photo by Bachir MKTG-380 Services Marketing Lecturer: Alkis Thrassou Section 01 May‚ 12 2008 Zehra Fattah Anastasia Kondratenko Federico Lovat 2 1. 3 2. 3 3. 7 4. 8 5. 10 6. 15 7. 19 CONTENTS Corporate overview The augmented service Breaking down the process
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Why service quality is important in airlines An airline is a company that offers air transport for passengers and freight. Airlines vary widely in size‚ from small companies with only one or two planes to huge multinational companies. While the industry initially grew slowly‚ these companies began to take off in a major way after World War II‚ thanks in part to large numbers of returning aviators. By the 1990s‚ air travel had become ubiquitous. For passengers the advantages could be; 1
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Supply‚ Demand and Easyjet The Marketing Mix is the name given to the elements which are the key components which a marketing plan should be based upon. Typically in Marketing literature there are four elements: price‚ place‚ promotion and product‚ however this is now sometimes expanded to incorporate another 3 elements: people‚ physical evidence and process. Pricing policy is clearly very important to the marketing mix and is affected by variables such as firm’s objectives‚ the nature of competition
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2.2 Service Marketing 10 2.2.1 Service standards 10 2.2.2 Service objectives & standards 11 2.2.3 Setting the strategy 11 2.2.4 Consistency of service 11 2.2.5 Principle of superior service 12 2.3 Customer service 14 2.3.1 Implementation of customer service 15 2.3.2 The objectives of customer service in an airlines 15 2.3.3 Purpose of customer service activities in an airlines 15 2.3.4 The need for change in service business
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