Background of Study for Online Hotel Reservation System Chapter 1 : Project Overview Background of the Study The existence of many sophisticated computer systems and various innovations that we find in this Information Age justifies the age old saying that necessity is the mother of all inventions. The need to share information in a so called ‘global network’ and man’s desire to communicate from long distances called for the birth of the World Wide Web (formerly known as ARPANET). With the advent
Premium Hotel Computer reservations system Hotels
European Union Lot 12: Hotels and restaurants Executive summary Submitted to the European Commission; Employment‚ Social Affairs and Equal Opportunities DG April 2009 Executive Summary Main economic and employment trends The Hotels and restaurants sector is a highly labour intensive service sector employing nearly nine million persons across the EU. A large part of the sector is closely linked to the dynamics of the tourism economy; in terms of turnover the Hotels and restaurants sector
Premium Management Supply chain management Skill
References: http://nightout-party.blogspot.in/2012/03/oberoi-hotels-resorts-rated-1-in-guest.html http://articles.timesofindia.indiatimes.com/keyword/oberoi-group/recent/2 http://www.vccircle.com/news/consumer/2013/08/05/oberoi-hotels%E2%80%99-parent-eih-posts-102-growth-revenue-116-increase-net-profit http://www.oberoihotels.com/special_offers.asp
Premium Customer service Customer
Summary: The Hotel Paris’s competitive strategy was to use superior guest service and to increase the length of stay and return rate of guests‚ and thus boost revenues and profitability. HR manager Lisa Cruz had to form some functional policies and activities that support this competitive strategy‚ by choosing the required employee behaviors and competencies. She knew that employee selection had to play a central role in her plans. Producing satisfied customers required activities like inbound logistics
Premium Human resource management Human resources Management
The Royal Hotel Case Study describes a situation where a junior consultant has architected a hotel maintenance management and issue tracking solution for a boutique hotel client. Blake‚ the consultant‚ identified a hotel maintenance management package which included a Rapid Response issue logging module‚ Preventative Maintenance module and the Reporting Module. Blake left the engagement prior to the completion of the change and has been called back because the system has been month balled a few
Premium Hotel Boutique hotel Hotels
hotel security A successful hotel security manager needs to be professional‚ well-trained in topics ranging from life safety to liability‚ a good communicator‚ and open to addressing new and challenging needs. Understanding new technology is especially important. Security salespeople and security managers can work together to bring the best system and product to the hotel property in such areas as: 1. guest room key systems‚ 2. fire alarm systems‚ 3. radio systems‚ and 4. closed-circuit television
Premium Physical security Security Computer security
Imagine driving down a road in the hilly countryside of Rwanda. On one side of the road there are banana trees‚ and on the other side lush green grass that fills the hills along the side of the road. This road leads to a tiny town where kids run up to a car and say‚ “muzungo” which means foreigner in Kinyarwanda. Now imagine just twenty-two years earlier‚ this same road is filled with bodies lying on the side of the road while straight ahead walking down this road with machetes and rifles are members
Premium Rwandan Genocide Rwanda Africa
Kimpton Hotels’ EarthCare program brings the business’s philosophy of environmental responsibility straight to its properties‚ starting with its pioneering Eco Floor at the Hotel Triton in San Francisco in 1994. Today EarthCare’s efforts include: * Using environmentally friendly cleaning supplies in all rooms. * Printing corporate collateral on recycled paper using soy-based ink. * Usring recycled paper for all printing property-wide. * Serving organic‚ shade grown‚ and/or fair trade
Premium Sustainability Natural environment Environment
obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
Premium Hotel Customer relationship management Hilton Worldwide
Decisions of Hotel Industry subject to Judicial review. Hotel industry Industry Analysis - Hotels‚ Motels‚ And Other Lodging Places The purpose of this study is to analyze the premium segment of the hotel industry. In this regard‚ we used primary data to focus on two hotels within the groups discussed to understand the relative importance of the strategic dimensions. Based on the positioning obtained‚ we have tried to understand the strategic groups operating in the industry and map them
Premium Strategic management Management Porter five forces analysis