UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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lean practices on inventory turnover. International Journal of Production Economics 2010. DiBarra‚ Camilla. 2002. 5S - A tool for culture change in shipyards. Journal of Ship Production 18 (3):143151. Fazelle‚ E.‚ ed. 2001. Supply chain strategy. The logistics of Supply chain managment. Edited by McGrawHill. Frazelle‚ Edward. 2002. World-Class Warehousing and Material Handling‚ ed McGraw-Hill. New York. Gu‚ Jinxiang‚ Goetschalckx‚ and Leon F. McGinnis. 2007. Reasearch on Warehouse Operations: A Comprehensive
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Supply Chain and Value Chain Supply chain is a network of distribution and facilities options that performs the function of procurement of materials‚ conversion of these materials into intermediate and finished goods and the supply of these finished goods to the ultimate consumers‚ for e.g. for a single product‚ supply chain consists of flow of raw material from vendors‚ transformation into finished goods i.e. interflow of materials‚ transportation to distribution centers and supply activities for
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Individual Case Assignment: Harrah’s Entertainment‚ Inc. 1. What are the objectives of the various Database marketing (DBM) programs and are they working? There are two main overall objectives of Harrah’s Database marketing (DBM) programs. First‚ Harrah’s strived to build‚ increase and retain customers’ loyalty to their brand‚ similar to the way people tend to be loyal to their mechanic or hair dresser. The strategy to achieve this goal was to ensure that they crafted and sustained a relationship
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Supply Chain Management system of ‘Aarong’ 1. Introduction: In today’s competitive world of Business competitive advantage can be gain by proper information system and developing that information system. Aarong information system is a sign of the modern business organization of Bangladesh. Supply chain management is the streamlining of a business ’ supply-side activities to maximize customer value and to gain a competitive advantage in the marketplace. Supply chain management (SCM) represents an
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Question 1. Discuss the statement “Time is equal to money” within the context of supply chain management for both manufacturing and retail organisations. There is no such thing as constant. Everything in this world evolves‚ even strategic performance measures. An organisation must be open to the idea that some measures changes over time. Organisations must research on different approaches to be at par with the changes on the systems. Business organisations today particularly the manufacturing and
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[pic] BUS 201 Contract Law & Agency Law Group-Based Assignment Group Members PI No Lua Lee Hui M0902119 Mohamed Idris Gurney K0901115 Ng Kong Yuan David M0901042 C O N T E N T S P A G E Question 1 3-9 Question 2 10-13 Question 1 14-16 References 17 Question 1
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Kalra (2010 p. 2) “A supply chain consists of all parties involved‚ directly or indirectly‚ in fulfilling a customers request”. The parties extend from the suppliers of your suppliers to the customers of your customers at every stage of the supply chain (Supply Chain Management‚ UoL‚ Lecture note week 1). The successful management of the value adding activities of these parties to satisfy the customer’s demand and‚ make profit while at it‚ is the sole objective of supply chain management (Chopra
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questions as facility location and sizing | | | a. They support tactical planning efforts by allocating "fixed" logistics capacity | | | d. They store goods and move them | | | c. They initiate and control the movement of materials between supply chain partners | 1.5 points Question 2 1. ------------------------------------------------- In the San Diego distribution center (DC) information flow example‚ dealers not being notified automatically of order status would be classified as which
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