2.5.1 Level of Expectations Cook‚ S. (2011)‚ urges customer service providers must recognise that customers have different levels of expectations. The expectations are divided into two distinct categories namely: 1. Primary expectations – are the customers’ most basic requirements of an interaction. Example: When dining at the restaurant‚ our primary expectations are to satisfy our hunger‚ to let someone else do the cooking‚ and pay a reasonable price 2. Secondary expectations – are based on our
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CRITICAL ANALYSIS ON THE EFFECTS OF TEACHERS BEHAVIOR AND EXPECTATIONS ON STUDENTS ..."You see‚ really and truly‚ apart from the things anyone can pick up (the dressing and the proper way of speaking‚ and so on)‚ the difference between a lady and a flower girl is not how she behaves‚ but how she’s treated. I shall always be a flower girl to Professor Higgins‚ because he always treats me as a flower girl‚ and always will; but I know I can be a lady to you‚ because you always
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Discoveries involve experiences of expectation and uncertainty. How have similar experiences been explored in 2 texts you have studies Discoveries often encompass changes that can turn discoveries into unexpected changes and bring uncertainty to the discovery. This occurs as‚ the audience wishes to understand experience a normal discovery due to it being more easily relatable‚ however due to the nature of discoveries being unpredictable it causes uncertainty to occur in both expected and unexpected
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Society’s Expectations In every society‚ there are expectations that people should only love other people. In "Marriage is A Private Affair‚" Nnaemaka is truly in love with Nene. However‚ his father and family’s tribe does not accept his engagement‚ and all but banish him from their tribe. In the short story‚ "Love Must Not Be Forgotten‚" Zhang Jie’s mother‚ Zhong Yu‚ falls deeply in love with a man to whom she is not married to. In both stories‚ the characters find that true love is not always
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Topic: Insomnia Purpose: To inform my audience about an object Specific purpose: To inform my audience how insomnia can affect people throughout their everyday activities. Thesis: Insomnia is the inability to obtain an adequate amount or quality of sleep at night. Introduction: I. Attention: Did everybody get 8 hours of sleep last night? I know I didn’t. II. Reveal & relate topic: Insomnia is a serious medical situation that can harm your health and your everyday life. Today
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Great Expectations: Symbolism In life‚ symbolism is present all around us. Whether it is in the clothes we wear‚ the things we do‚ or what we buy‚ everything has a meaning. Symbolism is also present in literature and it is shown in Charles Dickens Great Expectations. The symbols of isolation‚ manipulation‚ the tragic hero‚ and wanting to be someone else are seen throughout the book through the characters of Estella‚ Magwitch‚ Miss Havisham‚ and Pip. The character of Estella represents the symbols
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“Great Expectations” to show that cruelty acts as a bridge to a newer phase in one’s life and wants to show how one has or will become in that phase. In Great Expectations‚ Miss Havisham will present cruelty at its finest after one gets to know her more and learn what tragedies she has been through. Dickens also presents that cruelty comes at a different time later on after you assume you got to know someone really well. It will come as you are in someone’s “trap.” In Great Expectations‚ Miss Havisham’s
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Respect is something that should be withheld until it is earned. For instance‚ Pip in Charles Dickens’ Great Expectations and Amir in Khaled Hosseini’s The Kite Runner exemplified individuals who earned respect and honor through their dedication and hard work. In Charles Dickens’ Great Expectations‚ Pip is a young orphan who lives with his sister and brother in law. They lead an impoverished lifestyle off of bits of bread so when Pip is introduced to the lavish lifestyles of Miss Havisham and
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Estella‚ in Charles Dickens’s Great Expectations‚ is presented with flat attributes and as a very static character. Estella shows her flat attributes when she tells Pip how she feels about love: “ ‘ You must know‚’ said Estella‚ conceding to me as a brilliant and beautiful young women might‚ ‘ that I have no love in my heart- if that has anything to do with my memory….. Oh! I have a heart to be stabbed in or shot in‚ I have no doubt‚’ said Estella; ‘and of course‚ if it ceased to beat‚ I should
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English-6 14 November 12 Dickens’ Great Characterizations Mr. Jaggers is displayed in the book as an awe-inspiring‚ almost fatherly‚ figure to the people in London. On the other hand‚ in his day to day life‚ he is quite harsh and haughty. In Great Expectations‚ Charles Dickens uses juxtaposition and cut‚ strict and sharp diction to characterize Jaggers as a powerful‚ haughty man respected by all. Charles Dickens uses juxtaposition to evolve and develop Jaggers as an extremely detailed main character
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