equity‚ which occurred in the late 1980’s was pivotal because it changed the way that marketing was perceived. Brand Awareness – is assets that can be extremely durable thus sustainable. It can be very difficult to dislodge a brand that has achieve dominant awareness level. Brand Loyalty - An existing base of loyal customers provides enormous sustainable competitive advantages. It reduces the marketing costs of doing business‚ since existing customers usually are relatively easy to hold
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Intangibility Services are not physical and cannot be "possessed." Because they can’t be seen‚ touched‚ or made tangible in some way‚ assessing their quality and value is difficult. A services client will never know how good the service is until after he receives it. In some cases‚ it actually may be months or years before a trigger event occurs to activate the service‚ at which time the client hopes to experience the promised service quality (e.g.‚ an IT crisis triggers service‚ or an accident initiates
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Marsha Carpenter BADM625-O2 Dr. Nall October 28‚ 2012 Marketing Excellence – eBay 1. Why has eBay succeeded as an online auction marketplace while so many others have failed? According to Kotler and Keller (2012‚ p. 411)‚ eBay’s success began by creating a“pricing revolution”‚ which allowed the bidders/buyers to determine the price they were willing to pay for an item. The consumers were pleased because they felt they were in control‚ and received the best possible price. The sellers
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market for Groom Plus products Select file to upload answer sheet : File type only .xls‚ .doc. less than 1 MB. NOTE :Please press ’Save and Continue’ button to save this file Save and Continue 2. Discuss the importance of packaging in marketing of the above Product range. Select file to upload answer sheet : File type only .xls‚ .doc less than 1 MB. NOTE :Please press ’Save and Continue’ button to save this file Save and Continue 3. Suggest a suitable Promotion-Mix for creating
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Partnership with different restaurants. App in three OS. Minimum Order: 200 Taka. Delivery Cost: 50 Taka. Chal Dal: There is no delivery charge. Service charge is included in the product cost. BD Hut .com: Payment system is good. Free delivery in Dhaka. Mobile recharge. Loyalty point is given to customer. Return Policy is good. Ease of access is poor. Service Proposition: what kind of service are they offering. Mainly book‚ Apparel‚ Grocery items‚ sports item‚ beauty products‚ Food from restaurants. Customer perception:
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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COURSE TITLE : HOSPITALITY REVENUE MANAGEMENT CODE : HH302 PRE-REQUISITE : None CREDIT HOURS : 3 (Notional hours: 120) YEAR : Year 3 LECTURER : Lee Choon Kin SYNOPSIS Revenue management is one of the essential core areas in sustainable hospitality business. Students learn about the different aspects of revenue management concepts and the application of revenue management skills to result-oriented strategies in the hospitality industry. OBJECTIVES This course
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different industry sectors and in different countries will vary‚ but the chapter will help you to understand the basics and provide you with a foundation and further details of where to pursue particular issues in more depth. Food and Beverage Management Chapter objectives After working through this chapter you should be able to: ● ● ● ● ● ● ● Understand a range of trends affecting the food and beverage manager. Identify the possible influence of the media on consumer behaviour.
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Chapter 6 3. In a means–end chain‚ what are the means? The ends? How do they affect advertising design? According to the means-end chain theory‚ the means are the message that should lead the consumer to a desired end state. These end states are personal values such as: comfortable life‚ equally‚ excitement‚ freedom‚ fun‚ happiness‚ inner peace and others. A means–end chain should start a process in which viewing the ad leads the consumer to believe that using the product will help achieve one
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