Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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BUS 200 Week 7 Assignment Strayer University How eBay Stays Connected to Its Community 1. What macro-barriers and micro-barriers might hinder successful communication between Meg Whitman and eBay users? What do you suggest she do to address these potential barriers? A macro-barrier that might hinder communication could be the constant need to learn new concepts which cut down on the time available. A way to address this barrier would be to train your personnel at different times leaving
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REI REI is a sporting good company that specializes in quality outdoor gear. The company started in 1938 as a gear co-op‚ and has grown to include more than 3.5 million active members‚ which it serves through 30 stores‚ as well as catalog and Internet operations. REI has successfully built a competitive advantage through the four generic building blocks of efficiency‚ quality‚ innovation and customer responsiveness. REI has a distinct competitive advantage‚ relying on economy of scale to offer
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"luxury" is synonymous with "waste". And luxury goods in English is originated from Latin roots luxus‚ meaning is "strong reproductive capacity"‚ this kind of description also expresses the luxury of the characteristics of "too much and waste". But in the modern society‚ the meaning itself has completed the transformation from negative to neutral. At the book "luxury brand management‚" zhouyun‚ P.2010 gives a board definition to luxury goods‚ which is luxury goods as a hope‚ a dream. Because it is the hopes
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ECON 100A Public Goods and Coase theorem April 29-May 2 Part I Public Goods A good is a (pure) public good if once produced it meets two criteria: 1. Non-rival - A good is non-rival if consumption of additional units of the good involves zero social marginal costs of production. 2. Non-excludable - A good is non-excludable if it impossible‚ or very costly‚ to exclude individuals from benefiting from the good. Taking these two criteria we can categorize goods into four groups. Rival
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Private goods 1. A private good is a good or service which a person will be excluded from owning or using if they do not pay for it. If you do not pay for items like food‚ cars or clothes you will be excluded from using them. 2. Consumption is rival (or depletable)‚ and that they are excludable by price. If one person has the good or service‚ the benefits of it are not available to others‚ that is‚ it is rival or depletable. Individuals can only have the good or service if they pay for it‚ that
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The comparison of spoken language between Patrick Moore and Ant & Dec Sir Patrick Moore was an English amateur astronomer who attained prominent status in that field as a writer‚ researcher‚ radio commentator and television presenter for the BBC. Moore was also a self-taught xylophone‚ glockenspiel player and pianist‚ as well as an accomplished composer. He was a former amateur cricketer‚ golfer and chess player. In addition to many popular science books‚ he wrote numerous works of fiction. By
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Two categories of public goods are non-rival consumption goods and non-excludable goods. Discuss the similarities and differences between these two types of goods. If a good is non-rival in consumption‚ does that mean that it is also non-excludable? If a good is non-excludable‚ does that mean it is non-rival in consumption? Why might the market produce non-rival goods inefficiently? Why might the market produce non-excludable goods inefficiently? Answer: Public Goods have two characteristics-
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presenting are Perseverance‚ Esprit de Corps‚ and Royal. . The consortium name is Galaxy Consortium. The presentation started with the opening ceremony when they invited Mr.Said switch on the light. The first group present was Perseverance and the two presenters were Lee Seng Kiat and Yap Kian Hong. They start the presentation on what are Multinational Corporation and the reason to become it. The group focused on advantages and disadvantages of Multinational Corporation. Besides that‚ they have included
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Villains: Good or Bad? A villain is a person‚ character‚ or thing that is an antagonist who has a negative effect on people. Many people see villains in one way: bad. When referring to a villain‚ people imagine a big‚ bad beast that only commits acts of crime to be greedy or mischievous‚ when in reality‚ some villains may be taught that bad things were good or the villain may have a backstory that provides a reason on why he or she commits acts of crime. If people would not anticipate what a villain
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