History The evolution of ’Vodafone’ brand started in 1982 with the establishment of ’Racal Strategic Radio Ltd’ subsidiary of Racal Electronics plc - UK’s largest maker of military radio technology. The same year‚ Racal Strategic Radio Ltd formed a joint venture with Millicom called ’Racal Vodafone’‚ which would later evolve into the present day Vodafone. Evolution as a Racal Telecom brand (1980 to 1991) In 1980‚ Sir Ernest Harrison OBE‚ the then chairman of Racal Electronics plc. Agreed a deal
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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Vodafone case study Vodafone improves customer acquisition and retention with Accelerated Intelligence™ Overview The UK mobile telecommunications market is one of the most competitive in the world and‚ as a consequence‚ customer attrition or ’churn’ is high. In 2005‚ as part of a strategy to build on its market leadership‚ Vodafone UK began the quest for a competitor intelligence tool that would help its sales advisors reduce customer attrition and secure new sales. Vodafone wanted a service that
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Vodafone is one of the largest international cellular carriers in the world. They are also one of the best. They were formed in 1984 as a subsidiary of Racal Electronics Plc. Racal Electronics Plc‚ went public in October 1988. Vodafone separated from Racal Electronics Plc and became an independent company in September 1991‚ at which time it changed its name to Vodafone Group Plc. Vodafone has dedicated itself to international phone service. Vodafone merged with AirTouch Communications‚ Inc. a USA
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Abstract Vodafone is the largest international mobile telecommunications company in the world. Vodafone has its headquarters in the UK. This paper focuses on what Vodafone had to consider in concerns to entering the Egyptian market in 1998. “Vodafone’s corporate growth strategy is to use the technical and managerial expertise of the parent company to enter markets and leverage this knowledge in its subsidiaries. A major Vodafone corporate goal is to be the market leader in each market it serves”
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Australian National University July 2009 Corporate Strategy Analysis: General Electric Co. (1981–present) Stanislav Bucifal Introduction The General Electric Company (GE) is widely regarded as one of the world’s most successful corporations of the 20th century. This paper aims to critically analyse the corporate strategy of GE during the period from 1981 to present under the leadership of two very different but equally influential CEOs—Jack Welch and Jeff Immelt. The essay is organised in four
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Brief Contents Objective: Lambin (2000) states that ’ marketing is a business philosophy and an action-oriented process which is valid for every organization in contact with its constituency of users. ’ ’ He make the distinction between marketing as a ’system of thought ’ ’ (or strategic marketing) and as an ’active process ’ ’ (or operational marketing). (Lambin‚ J-J.‚ (2000)‚ Market-Driven Management: Strategic and operational Marketing‚ Macmillan). With reference to academic literature
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support the idea that GE Healthcare‚ which is one of the biggest conglomerates globally‚ took the right step in acquiring the business Amersham in order to expand the business and restructure its core business into becoming a global standardized business aiming to provide products that answers the needs of consumers in the market today. The following advantages below are what General Electric Health Care would gain after taking over Amersham in UK. Expand its core business further: Since both companies
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As is known to all‚ most successful medical equipment manufacturing companies like GE Healthcare satisfy customers ’ need as possible as they can and they are still on the way to improve their supply chains to attract more customers and make themselves more competitive. From this‚ we can see that customer value which can be defined as "the customer ’s overall assessment of the utility of a product based on perceptions of what is received and what is given" (Zeithaml‚ 1988‚ p. 14) plays a very important
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International Journal of Business and Management Vol. 6‚ No. 5; May 2011 Strategic Analysis through the General Electric/McKinsey Matrix: An Application to the Italian Fashion Industry Cesare Amatulli (Corresponding author) Professor of Fashion Marketing Faculty of Education Science‚ University of Bari Piazza Umberto I‚ 70121‚ Bari‚ Italy Tel: 39-80-497-0060 E-mail: c.amatulli@formazione.uniba.it Tiziana Caputo Research Assistant of Marketing Department of Business‚ Law and Environmental
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