this paper‚ and from the options provided‚ I have selected Gary Kelly‚ of Southwest Airlines. He is the current CEO at Southwest‚ and during his 23 year long venture at southwest he has been able to do many great things for the company‚ making it a place where people wanted to come to work‚ even on their days off. He started out as a controller in 1984 and then moving on to become Southwest’s CFO in 1989‚ but it wasn’t until 2004 that Gary Kelley was made the CEO. During his many years at with the
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Southwest Airlines Leadership at Southwest has grown the company. The leader has a strong personality and led the company to a great position. Herb Kelleher ’s business decisions and out of the ordinary and have had success beyond belief. Employee empowerment is needed to make any successful company. At Southwest Airlines‚ the empowerment has led the employees to lead themselves. They take pride in the actions. It allows them to get other involved and makes them more successful in the tasks
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Leadership Style; What Do People Do When They Are Leading? BUS520: Leadership and Organizational Behavior Strayer University 6/08/2014 Leadership Style: CEO Gary Kelly Southwest Airline Gary Kelly grew up in San Antonio Texas and he was active in his school years. He played every sport but baseball. Most of the time‚ he was the team captain‚ and also he was voted to be the president of his class. He also learned to play the guitar and trombone. He still enjoys playing the guitar for
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Case Analysis Southwest Airlines and Gary Kelly Oscar A. Anzaldua Davenport University Southwest Airlines Company is a well-known low-cost American airline that offers excellent customer and employee service. As of 2009 Southwest is the largest airline company in the world that carries the most number of passengers and it is the third largest passenger fleet of aircraft among the world’s commercial airlines. It also boasts the highest number of customers than any other airlines in the United
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Leadership Southwest airlines‚ a company that is known to have strong employee relationships‚ believes that the happier an employee the better productivity they will have. Southwest Airline CEO‚ Gary C. Kelly‚ has stated that in order to have a strong company he needs to take time building strong relationships as well. “Happy Employees = Happy Customers. Happy Customers keep Southwest flying” (Southwest). He created an environment that challenges employees to be innovative which lead to creative
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What are the key elements of Southwest’s culture? Is Southwest a strong culture company? Why or why not? What problems do you foresee that Gary Kelly has in sustaining the culture now that Herb Kelleher‚ the company’s spiritual leader‚ has departed? There are four elements as keys to southwest’s culture: Hire great people‚ treat them like family - when you treat them right‚ then they will treat the customers right. Care for our customers warmly and personally like they’re gusts in our home
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CASE STUDY Pixar: Animated Geniuses 1.) Problem: Pixar maintaining its position in the movie animation industry despite the forging alliance of major production companies. 2.) Facts of the Case: a.) Wild Brain inked a five-picture deal with Dimension Films‚ a unit of Miramax (owned by‚ of all companies‚ Disney). b.) Perhaps Pixar’s closest competitor is Dreamworks‚ headed by former Disney impresario Jeffrey Katzenberg and backed by media luminaries Steven
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customer relations. First‚ the company is defined as “excellent” according to the criteria established by Peters and Waterman. Second‚ management-employee relations‚ organizational training and strong leadership are identified as the sources of employee motivation. Third‚ loss of strong leadership and organizational structure are discussed as possible future problems influencing motivation and service. The article closes by pointing to Southwest Airline’s concept of service as the true source
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In Herb Kelleher’s own words‚ ““Causing people to willingly and happily coalesce in pursuit of a common and uplifting goal‚” (Kelleher). Herb Kelleher is one of the co-founders of Southwest Airlines. His integrity‚ experiences‚ unique take on leadership‚ and ambition made the company what it is today‚ the fifth most popular Airline in the United States. Kelleher was born on March 12‚ 1921 and is still living today now at the age of 83. Kelleher grew up in Camden‚ New Jersey and raised his family
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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