MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry
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Lights‚ camera‚ action! “Hello. How are you?” “I’m fine. Thank you. How about you?” I’m fine. Thank you. “I’m fine‚ too. Thank you.” I was hoping that the cashier would say something different‚ but I let out a light sigh as she only repeated the overused script. I was hoping they would burden me with excessive information about the recent death of her cat or tell me how her day was going lovely because her boyfriend just proposed to her. Something as trivial as her investing in a 25 cent goldfish
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nursing ethical value with traits of mutual respect trust‚ reliance that are accompanied by patients confidentiality‚ privacy it can be verbal/ nonverbal‚ defined through having honesty in words and practice sympathy‚ mutual understanding‚ courtesy‚ friendliness Individual and professional competency
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AGUILAR‚ Janica Mara Y. BERBOSO‚ Kevin Leo C. CAYUBE‚ Katherine Kate Z. Prof. Ria Sagum Advisor PHILEX: Philippine Land Law Expert Chatbot Abstract Keywords: Chatbot‚ Natural Language Processing (NLP)‚ First-Order Predicate Logic‚ Natural Language Generation (NLG)‚ Precision and Recall The researchers tend to work on an expert system with integration of Philippine land laws. They chose to focus on land laws since one of the major problems of the Filipinos who seek law
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character has qualities which helped build this friendship. Raphael shows the qualities of friendliness‚ kindness‚ caring and selfless. Gardo shows the qualities of empathy‚ cleverness and leadership. Rat shows the qualities of trustfulness‚ sneakiness and thoughtful. The boy’s friendship holds the key to their survival‚ helping them to leave the dumpsite and find a better life. Raphael’s key qualities are friendliness‚ selfless and clever. Raphael shows the quality of friendly in the scene where he listen
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ATTENDANCE MONITORING SYSTEM USING BIOMETRICS AND SMS TECHNOLOGY FOR PRIVATE HIGH SCHOOL Ria Joy C. Caballes Jayson D. Laureano INTRODUCTION Attendance is the act or fact of attending (being present at) work. Also‚ it is used to define the number of persons present on a particular day at work (Heartfield‚ n.d.). Currently‚ the system of getting the attendance is manual the teacher calls the name of a student either raises his/her hand or signifies presence in class. After that‚
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CHAPTER I THE PROBLEM AND ITS BACKGROUND This chapter contains the introduction‚ background of the study‚ statement of the problem‚ assumptions‚ conceptual framework‚ and significance of the study‚ scope and limitation and definition of terms. Introduction In this generation‚ computers are being used by industries‚ companies‚ schools and specially business establishments. They use computer in making their task easier and convenient and to produce a more reliable outputs. Emergence
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dverAdvertising Campaign Wenatchee DECA Wenatchee High School 1101 Millerdale Wenatchee‚ WA 98801 Reid Lovercamp BrittParkhill January 16‚ 2013 Table of Contents I. Executive Summary…………………………………………………………………..1 II. Description………………………………………………………………………………3 III. Objective(s) Of The Campaign…………………………………………………...4 IV. Identification Of The Target Market…………………………………………..4 A. Primary markets…………………………………………………………………...4 B. Secondary markets………………………………………………………………..5 C.
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Banks and Bank Systems‚ Volume 2‚ Issue 4‚ 2007 Okan Veli afakli (Turkey) A research on the basic motivational factors in consumer bank selection: evidence from Northern Cyprus Abstract Commercial banks need to identify the criteria on which potential customers determine their bank selection decision in order to plan an appropriate marketing strategy for keeping present customers and attracting new ones. The study focuses on examining bank selection criteria employed by customers residing
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My Experience at the Career Fair On December 16‚ we had a career fair beginning with the keynote session. When we got to the keynote session Brent Comstock was the speaker. He is the CEO of BCom solutions‚ which is a company that helps design websites‚ commercials for campaigns‚ etc. Some things he told us that are important for me to know where that you are never too young to start a business; he started when he was 12 years old in his parent’s basement. Another topic he told us about is do what
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