MANAGING ACROSS CULTURES IN A BIG FOUR CONSULTING FIRM Peter Massingham University of Wollongong Abstract This case examines how a big four consulting firm reviewed the performance of two of its Asian practices. It explores how the review was conducted‚ the findings‚ and how the outcomes were communicated. It reveals the challenges faced by Western managers in telling Eastern managers they need to improve their performance. The case is about cross cultural management and organisational structure
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1) Apologize The point is not to determine who’s to blame. It’s to solve the problem. If customers have a problem‚ chances are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place
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Steps in Making Item Analysis ________________________________________________________________ 1. Score each answer sheet‚ write score total on the corner * Obviously have to do this anyway 2. Sort the pile into rank order from top to bottom score ( 1 minute‚ 30 seconds tops) 3. If normal class of 30 students‚ divide class in half * Same number in top and bottom group; * Toss middle paper if odd number (put aside) 4. Take “top” pile‚ count number of students
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Steps 1. ------------------------------------------------- 1 ------------------------------------------------- Understand how Risk Management works. Risk is the effect (positive or negative) of an event or series of events that take place in one or several locations. It is computed from the probability of the event becoming an issue and the impact it would have (See Risk = Probability X Impact). Various factors should be identified in order to analyze risk‚ including: * Event: What
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must want to know more. INTRODUCTION We were assigned a job by a leading PARTY OF UK to design an election campaign strategy aimed at communicating to 18-23 years olds. We have now completed the job and we would like to give a presentation on our strategy. The strategy aims to build a desire and motivation among the young voters to vote for the party. While designing the election campaign strategy‚ we have implemented all the marketing concepts because as proved by Harrop (1990) political marketing
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OM 3 Chapter 1: Goods‚ Services‚ and Operations Management Discussion Questions 1. Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What “moments of truth” would a customer at Disney World encounter? Think about the total experience including lodging‚ food service‚ shopping‚ and transportation‚ as well as theme park attractions and operations. The anecdote of a Disney experience focuses on the role
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Elizabeth Potoa’e Ms. Casberg AP English P.3 15 January 2012 AP Essay MLK Jr. Martin Luther King Jr. has always been a great public speaker because of the amount of passion instilled in his words and his extreme mastery in putting images in the minds of his audience. Not to mention‚ his message is explicitly conveyed to the audience. Martin Luther King Jr. establishes his acceptance of the Nobel Peace Prize with powerful insight of the Civil Rights Movement‚ and the must to overcome segregation
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My Step-Father When I first met the guy I couldn’t stand him. At the time I didn’t know his name‚ and it didn’t matter. I mean‚ he was just the guy who was helping us move into our apartment. It’s not like I thought that my mom would end up marrying the guy or anything. My mom and I were running late. Not like it was anything new. We were supposed to be in Moulton no later than 5:30‚ and now it was closer to 6:00. We finally pulled into the apartment complex‚ where we were supposed
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What was the point of the Gallipoli campaign? Why did Gallipoli enter the ‘popular consciousness’ of Australians so readily? By the time Australia found itself at war with the Central Powers‚ only fourteen years had passed since its colonies had united in federation. Australia was a new nation‚ trying to find its feet‚ and its place in the world. As they had in 1899 against the Boers of South Africa‚ Australians were quick to jump to the defence of Britain‚ declaring war on the fifth of August
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Campaign related spending has increased dramatically over time. Even though the Supreme Court has ruled that campaign spending (not donations) by candidates and private individuals / groups is a form of free speech‚ some feel that there is just too much money in our election system. What do you think? Is campaign spending problematic? In what way(s) is it‚ or is it not‚ problematic exactly? Please explain your answer and provide evidence Campaign spending whether in the presidential or in the congressional
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