Joseph Mpalang How does the planning function of management contribute to achieving organizational objectives within your chosen industry? The planning function of management contributes to achieving organizational objectives by having a set goal for your employees to reach and show them that you appreciate them by giving them an award once the objectives are reached whether it is an award of some sort‚ a raise or promotion. By giving your employees something to look forward to‚ this motivates
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FACULTY EDUCATION AND LANGUAGE SEMESTER: MAY 2012 OUMH1103 COURSE: BACHELOR OF COMMUNICATION WITH HONOURS COURSE TITLE: LEARNING SKILLS FOR OPEN DISTANCE LEARNERS NAME : KHAIRUL AZHAR BIN SABRI MATRICULATION NO. : 870724075059001 IDENTITY CARD NO. : 870724075059 TELEPHONE NO. : 017-4272407 E-MAIL : War_z0n3@hotmail.com LEARNING CENTRE : OUM PETALING JAYA CONTENTS Table of contents Page 1) Introduction 3 2) Findings 6 3) Further
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shipboard 3rd Officer. The review focuses on the requirements to communicate effectively. It discusses how a manager can assist the company in achieving its goals through effective communication. It also discusses how effective communication can reduce barriers caused by cultural differences. Communication is an essential skill for any entity to achieve its goals in the global and multi-cultural maritime industry. As such‚ effective communicators are high in demand by businesses who are looking for managers
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Emotional Challenges in Interpersonal Communication Each and every one of us faces personal trials that trigger difficult-to-manage emotions that affect our communication‚ relationships‚ and the quality of our lives. We refer to them as emotion challenges of communication. The most common emotional challenges that we all face are anger‚ passion‚ and grief. We get angry when we’re mad and even sad. We have passion in what we do and how we feel and we have grief when we lose someone or something
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Introduction In this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which
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What is the concept of self in communication from psycology to interpersonal communication? Self:- A person’s self-concept is his knowledge about himself. Similar to how he can know other people‚ and know facts about how they tend to think‚ and what they enjoy doing‚ and what their temperament is like‚ he can also know these things about himself. Some people have much stronger self-concepts than others‚ probably because possessing a self-concept in much detail requires reflection on one’s
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and send no waste to landfill by 2012. This assignment requires me to compile a customer service training manual for Marks and Spencer. It will include a background to the company‚ their mission statement and their charter. I will then design the training manual‚ define quality service‚ discuss standards of excellence and codes of practice. I will then discuss the current legislation in terms of Customer Service. I will provide a conclusion and a detailed bibliography at the end of the assignment
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Outcome 1 Demonstrate effective oral and written communication skills. Characteristics: • Make appropriate use of the English language in the presentation of technology related information and topics • Effectively communicate your grasp of technology related topics • Identify how the presentation was appropriately adapted to the audience • Demonstrate organized and concise written communication skills Learning Statements: • Statement # 1: For 2 years of my Army career I had the opportunity
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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