Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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sustain strong organizational cultures if their organizations are going to compete and survive in the 21st century. Organizational ‘culture’ and ‘leadership’ are the two interrelated terms without which an organization cannot sustain for a long term. Although these two terms are very different from each other in their definition or meaning yet they are very much interconnected. An organization without a leader is just like a ship without a captain and without a strong culture‚ the organization
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Writing Exercise Crystallochemical relationship is one whereby the main structural features act as exhaustive aspects on the similar basis as the closely-related composition of chemicals. It is extremely important to have an understanding of the crystallochemical relationship between structures and temperature as having knowledge of it leads to a perfection in the structures formation. This is especially so as the structural parameters of FePO4 falls very closely to the values that are limited i
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established a strong company organizational culture based on a shared mission‚ vision and value system as the cornerstone of the company and its subsidiaries. They respect the spirit of entrepreneurship‚ innovation‚ and focus on meeting the needs of their customers. According to the founder‚ Jack Ma (August‚2013)‚ Alibaba’s organizational culture can be summarized with four simple words: openness‚ transparency‚ sharing‚ and responsibility.It is thank to the organizational culture‚ Alibaba has launched a
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Article Identification/ Critique: Organizational Culture in China --An Analysis ofCulture Dimensions and Culture Types This article studies about organizational culture in China through the analysis of culture dimensions and culture types. It divides firms in China into three distinctive types- state-owned companies‚ private domestic companies and foreign-invested companies. It uses three studies to answer the questions whether organizational culture varies among three types of firms and whether
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IntroductionOrganizational structure and culture are two major factors that directly impact the success of an organization. This paper addresses the most pressing theme concerning the leading of organizational change: adaptability. Whether dealing with individual departments or selecting an appropriate leadership style to communicate a change‚ it is important to know your audience and be aware of what works best for them. Research supports the notion that there is no one specific method or style
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According to chapter 18‚ organizational culture can be defined as “a set of values held by individuals in a firm that help employees understand acceptability of actions.” Depending on this definition‚ Costco also has a unique value that is different from other distribution enterprise and can be accepted by their employees well. A primary source of organizational culture is the company founder. Costco’s founder‚ Jim Sinegal‚ have created a long-lasting management culture that their job is never finished
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------------------------------------------------- PRINCIPLES OF MANAGEMENT ------------------------------------------------- CHAPTER 3: ORGANIZATIONAL ENVIRONMENTS AND CULTURES 1. HOW CHANGING ENVIRONMENTS AFFECT ORGANIZATIONS * Environmental change: The rate at which a company’s general and specific environment changes * Stable environments: the rate of environmental change is slow * Dynamic environments: the rate of environmental change is fast * Punctuated equilibrium
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In recent years‚ the concept of ethics and social responsibility are essential in the business world as society is increasingly paying attention on the social responsibility of the companies and the ethics of their managers. According to Post et al (1996)‚ ethics refers to standards of behaviour and moral judgement differentiating right from wrong. In addition‚ Bartol et al (2003) defined managerial ethics as “standards of conduct and moral judgement managers’ use conducting their business”. The
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When we hear the word ’culture ’‚ what appear on our minds are traditions‚ which have lived and been practiced through the generations of a certain race‚ tribe or people‚ for examples‚ top-spinning and traditional wedding for the Malays. In the following paragraphs‚ I will be explaining what organizational culture actually is‚ as applied to the organizations nowadays. According to R.W. Griffin‚ in his book Management‚ he defines organizational culture as a broad form of culture‚ which comprises of
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